Five9 Reveals How Agent Empowerment Drives Greater Customer Experience at CRM Evolution 2015
17 Agosto 2015 - 9:00AM
Business Wire
Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact
center software to enterprise and SMB businesses is participating
in CRM Evolution. Mayur Andakat, director product and solution
marketing at Five9, will be holding a session on how contact center
agent experience impacts the customer experience.
Session: Agent Empowerment Drives Greater Customer
ExperienceDate: Monday, August 17,
2015Time: 2:15pm – 2:35pmLocation: C104;
Marriott Marquis, New York City, New YorkAbstract: As
customers continue to demand higher quality service interactions,
the contact center agent has become the key to this challenge.
Whether they are handling sales, service or support interactions,
regardless of channel type, agents have the capacity to
profoundly impact the customer experience. Having the right
solution as the driving force behind the contact center enables
agents to not only better serve customers, but also improve
efficiency and positively impact the bottom line.
Attendees of this session will learn:
• How to manage increasingly complex customer interactions
• How to efficiently manage multiple channels
• How to simplify all the applications and tools so that agents
have everything they need at their fingertips
Visit Five9 at booth number: 309
Participate in the conversation online: @Five9;
#CRMevolution
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, helping organizations of every size transition from
premise-based solutions to the cloud. Five9 provides businesses
secure, reliable, scalable cloud contact center software to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit
www.five9.com.
All product and company names mentioned are the property of
their respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20150817005196/en/
Analyst & Media Contacts:Five9Katie Bromley,
925-364-9139Katie.Bromley@five9.comorSHIFT
CommunicationsKatie Halloran,
415-591-8459Five9PR@shiftcomm.com
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