Global Manufacturing Company Selects Five9 for Inbound Contact Center, Salesforce Integration, Industry Leading User Interfac...
08 Setembro 2015 - 6:52PM
Business Wire
Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact
center software to enterprise organizations, today announced that a
global manufacturing company has selected Five9 to power its 17
contact centers and hundreds of contact center agents around the
world.
Reasons Five9 was chosen include:
- Robust inbound contact center
functionality
- Security and reliability
- Strength of salesforce.com
integration
- Industry leading intuitive interface;
the modern Five9 user interface was created with the business user
in mind
- Global footprint; the customer, which
has contact center agents in more than five countries, leverages
multiple Five9 data centers in Europe and the US
“Five9 plays a key role in helping global enterprise companies
be more efficient and productive by addressing their challenges in
the contact center. Manufacturing is one of many industries that
continues to drive new business for Five9 and we look forward to
continued success,” said Mike Burkland, President and CEO,
Five9.
TWEET THIS: Global enterprise company selects
#Five9 for Salesforce integration, simple GUI and global footprint.
#ContactCenter
Five9 provides everything needed to run a
multi-channel inbound, outbound,
or blended contact center, including a multichannel agent
desktop, supervisor desktop to monitor and coach agents, live chat,
social customer service, sophisticated management
applications such as real-time and historical reporting,
recording, workforce management, quality monitoring,
out-of-the-box and custom CRM integrations.
This customer’s initial focus is on their inbound contact center
so that they can better meet the demands of their customers in the
channel that they prefer. The Five9 Inbound Contact Center includes
powerful telephony, web, chat, email, mobile and social
capabilities.
- Automated Call Distributor (ACD) with
skills based routing, voice self-service (IVR), and Computer
Telephony Integration (CTI) guides customers to the right answer or
agent
- With multichannel solutions,
organizations are able to engage with customers on whatever channel
they choose
- By using a single system to engage,
route and report, organizations are able to provide the best
possible customer experience
Out of the box integrations to popular customer relationship
management (CRM) solutions such as Salesforce, Oracle, and Zendesk
allows agents to work in the familiar CRM desktop, and is designed
to ensure that when an agent does receive a call, it is delivered
with the caller's information and the appropriate script.
Additional Information
Learn more about the Freedom Release, the latest in agent
focused cloud contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
Forward Looking Statements
This news release contains certain forward-looking statements,
including our potential success in growing its manufacturing client
base set forth in the quote from our Chief Executive Officer, that
are based on our current expectations and involve numerous risks
and uncertainties that may cause these forward-looking statements
to be inaccurate. Risks that may cause these forward-looking
statements to be inaccurate include, among others: (i) our
quarterly and annual results may fluctuate significantly, may not
fully reflect the underlying performance of our business and may
result in decreases in the price of our common stock; (ii) we may
be unable to attract new clients or sell additional services and
functionality to our existing clients or could experience a
reduction in seats or revenues from existing clients; (iii) our
recent rapid growth may not be indicative of our future growth and
we may fail to manage our growth effectively; (iv) the markets in
which we participate are highly competitive and we may be unable to
compete effectively; (v) we may be unable to manage our technical
operations infrastructure, which could cause our existing clients
to experience service outages, cause our new clients to experience
delays in the deployment of our solution and subject us to, among
other things, claims for credits or damages; (vi) a decline in our
dollar-based retention rate could cause our revenues and gross
margins to decrease and our net loss to increase and we may be
required to spend more money to grow our client base to maintain
our revenues; (vii) sales of our solutions to larger organizations
may require longer sales and implementation cycles and we may be
unable to offer the configuration and integration services or
customized features and functions required by larger organizations,
which could delay or prevent sales of our solution to them; (viii)
downturns or upturns in new sales will not be immediately reflected
in our operating results and may be difficult to discern; (ix)
third-party telecommunications and internet service providers on
which we rely may fail to provide our clients and their customers
with reliable telecommunication services and connectivity to our
cloud contact center software; (x) we may be unable to achieve or
sustain profitability; (xi) we may be unable to secure additional
financing on favorable terms, or at all, to meet our future capital
needs; and (xii) the other risks detailed from time-to-time under
the caption "Risk Factors" and elsewhere in our Securities and
Exchange Commission filings and reports, including, but not
limited to, our most recent quarterly report on Form 10-Q.
Such forward looking statements speak only as of the date
hereof and readers should not unduly rely on such statements. We
undertake no obligation to update the information contained in this
press release, including in any forward-looking statements.
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, helping organizations of every size transition from
premise-based solutions to the cloud. Five9 provides businesses
secure, reliable, scalable cloud contact center software to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20150908006764/en/
Five9Katie Bromley, 925-364-9139Katie.Bromley@five9.comorSHIFT
CommunicationsKatie Halloran, 415-591-8459Five9PR@shiftcomm.com
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