Five9 Announces Support for Salesforce Omni-Channel and Certification for Lightning Experience at Dreamforce 2015
15 Setembro 2015 - 9:00AM
Business Wire
Five9 Speakers Discuss Evolution in Cloud Based
Contact Center Solutions
Five9 (NASDAQ: FIVN), a leading provider of cloud contact center
software to organizations of all sizes, today announced the
company’s continued support of Salesforce and the recently released
Salesforce Omni-Channel and Lightning Experience.
Five9 seamlessly integrates the award winning Five9 Virtual
Contact Center (VCC) with Salesforce Omni-Channel. This integration
is key to providing the right contact center agent with the right
tools to excel in their roles. When agents are empowered with the
right solutions, they have a direct and positive impact on the
customer experience. Integrating the Five9 blended agent presence
with the presence management capabilities of Salesforce
Omni-Channel, agents share the right priority and availability,
meaning the right work gets to the right agent at the right time,
resolving customer issues faster whether by phone, by email, or by
Live Agent Chat. This provides tremendous value to contact center
operations, ensuring efficient management of blended agents,
greater agent utilization, and improved service results.
In addition, Five9 has received the Lightning Ready
certification. Built on the Salesforce1 Platform, the new Lightning
Experience combines the new Lightning Design System, Lightning App
Builder and Lightning Components to enable anyone to quickly and
easily create modern enterprise apps.
“As companies adopt omnichannel solutions, the goal of Five9 is
to support almost any integration strategy. The Five9 simply smart
platform complements our customers’ technology investments in a
single desktop combined with our strong integration with
Salesforce,” said Mike Burkland, President and CEO, Five9.
Five9 also announced that the company will have speakers at two
sessions at Dreamforce and industry analyst Sheila McGee-Smith will
be available for questions in the Five9 booth (#320).
Session name: Increase Sales and Improve Service with
Empowered AgentsSpeaker: Mayur Anadkat, Vice President Product
Marketing and Solution, Five9When: Tuesday, September 15; 5:00
p.m.Where: Partner Theater West
Session name: Building Pipeline Through Engagement
CentersSpeaker: Dan Burkland, EVP Sales and Business
Development, Five9 (panelist)When: Wednesday, September 16; 10:00
a.m.Where: Children's Creativity Museum of San Francisco
Additional Information
Participate in a Q&A with industry analyst Sheila
McGee-Smith on Wednesday, September 16 from 10am-12pm in the Five9
booth (#320).
Visit the Five9 booth (#320) to learn more about the Freedom
Release, the latest in agent focused cloud contact center software
from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog #Five9 #DF15
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, delivering software to help organizations of every size
transition from premise-based software to the cloud. With its
extensive expertise, technology, and ecosystem of partners, Five9
delivers secure, reliable, scalable cloud contact center software
to help businesses create exceptional customer experiences,
increase agent productivity and deliver tangible results. For more
information visit www.five9.com.
All product and company names mentioned are the property of
their respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20150915005711/en/
Analyst & Media Contacts:Five9Katie Bromley,
925-364-9139Katie.Bromley@Five9.comorSHIFT
CommunicationsKatie Halloran,
415-591-8459Five9PR@shiftcomm.com
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