Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America
19 Outubro 2015 - 10:00AM
Business Wire
Five9 is Positioned the Highest for Ability
to Execute
Five9, Inc. (NASDAQ:FIVN) a leading provider of cloud software
for the enterprise contact center market, has been recognized as a
Leader for its award winning cloud-based contact center solution in
the 2015 Gartner Magic Quadrant for Contact Center as a Service
(CCaaS), North America.
“We are honored that Gartner has recognized us as a Leader. More
and more enterprise customers are choosing Five9 due to our
commitment to deliver world-class solutions with a focus on
reliability, security, compliance and scalability. Our momentum in
the enterprise market has never been stronger. We believe Gartner’s
recognition is further validation of this. We have assembled a
world-class team at Five9 that is out executing the competition by
continuously delivering excellence to our customers,” said Mike
Burkland, President and CEO, Five9.
In today’s hyper connected, customer experience-driven world,
organizations need robust contact center technologies and solutions
to improve service and increase sales across a variety of business
and industry applications. Five9 delivers best-in-class solutions
designed to create more successful customer interactions while
increasing contact center productivity.
The Five9 Virtual Contact Center (VCC) is an end-to-end solution
for enterprise contact centers. VCC provides agents the tools and
information they need to excel by offering an intuitive interface
that links customer context from different channels and pushes
dynamic guidance to agents. Using this technology, contact centers
can improve agent productivity, while driving up customer
satisfaction and loyalty.
Five9 VCC features include:
- Automated Call Distributor (ACD) with
skills based routing, voice self-service (IVR), outbound dialers,
and Computer Telephony Integration (CTI)
- The Five9 multi-channel solution
includes phone, web, chat, email, mobile, and social channels
- Five9 Connect is a unique intelligent
technology layer that includes advanced Natural Language Processing
(NLP), business rules, routing engine, and agent assistance
tools
- Sophisticated management
applications such as: supervisor applications to monitor and coach
agents, real-time and historical reporting, recording, quality
management, and workforce management
- Pre-packaged CRM integrations with
Salesforce, Oracle, Microsoft, NetSuite, and Zendesk as well as
custom integrations through our robust APIs
- Built on a trusted platform that is
reliable, secure, compliant and scalable
Gartner, Inc. is the world's leading information technology
research and advisory company. It offers world-class, objective
insight on virtually any area of IT. Gartner's Magic
Quadrant research methodology provides a graphical competitive
positioning of four types of technology providers in fast-growing
markets: Leaders, Visionaries, Niche Players and Challengers.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Five9
Five9 is a leading provider of cloud software for the contact
center market, bringing the power of the cloud to thousands of
customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with reliable, secure, compliant, and scalable cloud
contact center software designed to create exceptional customer
experiences, increase agent productivity and deliver tangible
business results. For more information
visit www.five9.com.
Talk with us @Five9, LinkedIn, Facebook, Blog.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20151019005253/en/
Five9Katie Bromley, 925-364-9139Katie.Bromley@five9.comorSHIFT
Communications (for Five9 press inquiries)Katie Halloran,
415-591-8459Five9PR@shiftcomm.com
Five9 (NASDAQ:FIVN)
Gráfico Histórico do Ativo
De Jun 2024 até Jul 2024
Five9 (NASDAQ:FIVN)
Gráfico Histórico do Ativo
De Jul 2023 até Jul 2024