Health Services Organization Selects Five9 Cloud Contact Center Software to Support Expanding Growth
27 Outubro 2015 - 5:54PM
Business Wire
Five9 Chosen for Ease of Integration with
Salesforce, Scalability, Reliability, and Reporting
Capabilities
Five9, Inc. (NASDAQ:FIVN), a
leading provider of cloud contact center software for the
enterprise market, today announced that a research based health
services organization has selected the Five9 Virtual Contact Center
(VCC) to support its growing contact center now with more than 450
concurrent agents.
The customer moved from an on-premise based solution to a more
flexible cloud-based solution that scales easily with the needs of
the business and provides custom reporting. The organization
required more intelligence about their customer base in order to
provide a better, overall experience.
Primary reasons Five9 was chosen include:
- Ease of integration with
Salesforce
- Scalability and reliability
- Customizable reporting
capabilities
“Many health service companies are moving to the cloud to
simplify their operations and better support their scalability and
reporting requirements. Five9 is seeing increased adoption of
cloud-based contact center solutions in the enterprise and we are
pleased to assist them as their needs and business models evolve,”
said Mike Burkland, President and CEO, Five9.
Click to Tweet: Healthcare organization selects Five9 #cloud
software to support growing #CCTR with more than 450 agents
http://www.five9.com/news/news-releases
In today’s hyper connected, customer experience-driven world,
organizations need robust contact center technologies and solutions
to improve service and increase sales across a variety of business
and industry applications. Five9 delivers best-in-class solutions
designed to create more successful customer interactions while
increasing contact center productivity.
The Five9 Virtual Contact Center (VCC) is an end-to-end solution
for enterprise contact centers. VCC provides agents the tools and
information they need to excel by offering an intuitive interface
that links customer context from different channels and pushes
dynamic guidance to agents. Using this technology, contact centers
can improve agent productivity, while driving up customer
satisfaction and loyalty.
Five9 VCC features include:
- Automated Call Distributor (ACD) with
skills based routing, voice self-service (IVR), outbound dialers,
and Computer Telephony Integration (CTI)
- The Five9 multi-channel solution
includes phone, web, chat, email, mobile, and social channels
- Five9 Connect is a unique intelligent
technology layer that includes advanced Natural Language Processing
(NLP), business rules, routing engine, and agent assistance
tools
- Sophisticated management
applications such as: supervisor applications to monitor and coach
agents, real-time and historical reporting, recording, quality
management, and workforce management
- Pre-packaged CRM integrations with
Salesforce, Oracle, Microsoft, NetSuite, and Zendesk as well as
custom integrations through our robust APIs
- Built on a trusted platform that is
reliable, secure, compliant and scalable
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the contact
center market, bringing the power of the cloud to thousands of
customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses secure, reliable, scalable cloud contact center software
designed to create exceptional customer experiences, increase agent
productivity and deliver tangible business results. For more
information visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20151027006862/en/
Five9Katie Bromley, 925-364-9139Katie.Bromley@five9.comorSHIFT
CommunicationsKatie Halloran, 415-591-8459Five9PR@shiftcomm.com
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