Healthcare Service Company Implements Five9 Cloud Contact Center Software to Handle the Annual Processing of Over 600 Million...
07 Dezembro 2015 - 12:00PM
Business Wire
Five9 Selected for Oracle CRM Integration,
Reliability and Scalability
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software
for the enterprise contact center market, today announced that a
healthcare service company has selected the Five9 Virtual Contact
Center (VCC) to support more than 600 million claim transactions,
totaling in excess of $800 billion in billed electronic claims
revenue for its providers.
The company’s former contact center solution struggled to scale
to the company’s accelerating growth in volume of claim
transactions. To support millions of transactions each year, the
customer required a reliable solution that could integrate with the
Oracle CRM solution.
Primary reasons Five9 was chosen include:
- Reliability
- Scalability
- Oracle CRM integration
“For those large enterprises supporting millions of
transactions, a reliable and scalable solution is an absolute
requirement for their contact centers. We are proud of our ability
to deliver an enterprise grade solution, as represented on our
TRUST site, that was built for the cloud and continues to support
thousands of customers and billions of transactions every year,”
said Mike Burkland, President and CEO, Five9.
Five9 TRUSTTM Site:
The Five9 TRUST TM site shows the real-time availability of the
Five9 platform and includes methods and practices that demonstrate
which steps the company has taken to ensure the security of
customer data. This provides Five9 customers of all sizes with
contact center software designed to provide best-in-class
reliability, scalability, compliance and security.
Five9 solution:
The Five9 solution delivers everything needed to connect
customers to agents in the channels they prefer, whether it is
phone, web, chat, email, mobile apps, or social media. Five9
provides a full end-to-end solution with
sophisticated management applications such as, supervisor
desktop to monitor and coach agents, real-time and
historical reporting, recording, workforce
management, quality monitoring, out-of-the-box and
custom CRM integrations.
Five9 VCC features include:
- Automated Call Distributor (ACD) with
skills based routing, voice self-service (IVR), outbound dialers,
and Computer Telephony Integration (CTI)
- The Five9 multi-channel solution
includes phone, web, chat, email, mobile, and social channels
- Five9 Connect is a unique intelligent
technology layer that includes advanced Natural Language Processing
(NLP), business rules, routing engine, and agent assistance
tools
- Sophisticated management
applications such as: supervisor applications to monitor and coach
agents, real-time and historical reporting, recording, quality
management, and workforce management
- Pre-packaged CRM integrations with
Salesforce, Oracle, Microsoft, NetSuite, and Zendesk as well as
custom integrations through our robust APIs
- Built on a trusted platform that is
reliable, secure, compliant and scalable
Additional information
Learn more about the Freedom Release, the latest in agent
focused cloud contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the contact
center market, bringing the power of the cloud to thousands of
customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses reliable, scalable, secure and compliant cloud contact
center software designed to create exceptional customer
experiences, increase agent productivity and deliver tangible
business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20151207005202/en/
Five9Katie Bromley, 925-364-9139Katie.Bromley@five9.comorSHIFT
CommunicationsKatie Halloran, 415-591-8459Five9PR@shiftcomm.com
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