Premier Media Services Company Implements Five9 Cloud Contact Center Software to Increase Renewal Rates and Manage Subscripti...
14 Dezembro 2015 - 12:00PM
Business Wire
Five9 Selected for Advanced Reporting
Capabilities and Salesforce Integration
Five9, Inc. (NASDAQ:FIVN), a
leading provider of cloud software for the enterprise contact
center market, today announced that a premier media services
company has selected the Five9 Virtual Contact Center (VCC) to
increase their renewal rates and better manage customer
subscriptions.
The customer’s legacy solution prevented visibility into the
day-to-day activities of the contact center agents. The company,
which supports several global media organizations, chose Five9 to
manage and grow the subscription base more efficiently through the
contact center. With a robust integration with Five9 to Salesforce,
the agents are now able to view up-to-the minute customer details
that enable them to have the right information on hand to provide
an optimal experience to their customers.
Primary reasons Five9 was chosen include:
- Advanced reporting
- Salesforce integration
- Rapid deployment
“Five9 focuses on impacting the customer experience through
enhancing the contact center agent experience. We are pleased to be
able to help hundreds of enterprise companies like this improve
outcomes of customer interactions and grow their
business,” Mike Burkland, President and CEO, Five9.
Five9 solution:
The Five9 solution delivers everything needed to connect
customers to agents in the channels they prefer, whether it is
phone, web, chat, email, mobile apps, or social media. Five9
provides a full end-to-end solution with
sophisticated management applications such as, supervisor
desktop to monitor and coach agents, real-time and
historical reporting, recording, workforce
management, quality monitoring, out-of-the-box and
custom CRM integrations.
Five9 VCC features include:
- Automated Call Distributor (ACD) with
skills based routing, voice self-service (IVR), outbound dialers,
and Computer Telephony Integration (CTI)
- The Five9 multi-channel solution
includes phone, web, chat, email, mobile, and social channels
- Five9 Connect is a unique intelligent
technology layer that includes advanced Natural Language Processing
(NLP), business rules, routing engine, and agent assistance
tools
- Sophisticated management
applications such as: supervisor applications to monitor and coach
agents, real-time and historical reporting, recording, quality
management, and workforce management
- Pre-packaged CRM integrations with
Salesforce, Oracle, Microsoft, NetSuite, and Zendesk as well as
custom integrations through our robust APIs
- Built on a trusted platform that is
reliable, secure, compliant and scalable
Additional information
Learn more about the Freedom Release, the latest in agent
focused cloud contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the contact
center market, bringing the power of the cloud to thousands of
customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses reliable, secure, compliant and scalable cloud contact
center software designed to create exceptional customer
experiences, increase agent productivity and deliver tangible
business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20151214005224/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.comorSHIFT CommunicationsKatie
Halloran, 415-591-8459Five9PR@shiftcomm.com
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