Financial Services Company Selects Five9 Cloud Contact Center Software to Improve Customer Experience
11 Janeiro 2016 - 12:00PM
Business Wire
Five9 Chosen for Advanced Reporting,
Multichannel Support, and WFM
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact
center software for the enterprise market, today announced that a
financial services company has selected the Five9 Virtual Contact
Center (VCC) to support the growth of their contact center.
To meet the evolving expectations of their customers the
financial services organization transitioned to the Five9
cloud-based solution to implement a multichannel experience for
their customers. The customer also implemented advanced reporting
and analytics, and Five9 Workforce Management (WFM) powered by
NICE, to gain valuable insights into their operation.
Primary reasons Five9 was chosen include:
- Advanced reporting and analytics
- Multichannel solution (web chat, email,
mobile, and social)
- Five9 WFM powered by NICE
“The financial industry, like most industries, will benefit from
customer insights provided by advanced reporting solutions in their
contact center. The Five9 solution provides contact center agents
with an exceptional experience, which ultimately impacts the
customer experience,” said Mike Burkland, President and CEO,
Five9.
Click to Tweet: #Financial services co selects #Five9 #cloud
#cctr software to improve #CX
http://www.five9.com/news/news-releases
Five9 solution:
The Five9 solution delivers everything needed to connect
customers to agents in the channels they prefer, whether it is
phone, web, chat, email, mobile apps, or social media. Five9
provides a full end-to-end solution with
sophisticated management applications such as, supervisor
desktop to monitor and coach agents, real-time and
historical reporting, recording, workforce
management, quality monitoring, out-of-the-box and
custom CRM integrations.
Five9 VCC features include:
- Automated Call Distributor (ACD) with
skills based routing, voice self-service (IVR), outbound dialers,
and Computer Telephony Integration (CTI)
- The Five9 multi-channel solution
includes phone, web, chat, email, mobile, and social channels
- Five9 Connect is a unique intelligent
technology layer that includes advanced Natural Language Processing
(NLP), business rules, routing engine, and agent assistance
tools
- Sophisticated management
applications such as: supervisor applications to monitor and coach
agents, real-time and historical reporting, recording, quality
management, and workforce management
- Pre-packaged CRM integrations with
Salesforce, Oracle, Microsoft, NetSuite, and Zendesk as well as
custom integrations through our robust APIs
- Built on a trusted platform that is
reliable, secure, compliant and scalable
Additional information
Learn more about the Freedom Release, the latest in agent
focused cloud contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the contact
center market, bringing the power of the cloud to thousands of
customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses reliable, secure, compliant and scalable cloud contact
center software designed to create exceptional customer
experiences, increase agent productivity and deliver tangible
business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20160111005564/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.comorSHIFT CommunicationsKatie
Halloran, 415-591-8459Five9PR@shiftcomm.com
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