Industry Veteran Wendell Black Joins
Leadership Team to Drive Channel Expansion
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact
center software for the enterprise market, today announced a
significant expansion to its channel partner program, along with
the appointment of industry veteran Wendell Black as vice president
of channel sales.
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View the full release here:
http://www.businesswire.com/news/home/20160125005232/en/
Five9 hires industry veteran, Wendell
Black, as VP of Channel Sales. (Photo: Business Wire)
Part of this expansion includes new strategic partnerships with
several master agents, systems integrators, and resellers. Five9
will work closely with partners possessing broad technical
expertise to deliver a tailored solution to enterprise customers
based on their unique environments. The partners in this program
provide a range of technologies including, ERP, CRM, mobile,
social, and legacy telecommunications.
In addition to continuing the successful referral partner
program, the expanded channel program now offers partners the
ability to be a reseller or full OEM partner. This is a great
opportunity for more traditional channels that have been focused on
selling premise-based solutions to now sell Five9’s award winning
cloud-based contact center solution.
“I’m thrilled to join the Five9 team. The expansion of the
program will extend the reach of the Five9 Virtual Contact Center
(VCC) by making it available to partners and their customers on a
national and global level,” said Wendell Black, Vice President
Channel Sales, Five9.
“Five9 continues to focus on and deliver an enterprise platform
adhering to the highest standards of reliability, security,
compliance, and scalability. This expanded channel program is an
important step in our evolution and we believe will play a key role
in the continued growth of Five9,” said Mike Burkland, President
and CEO, Five9. “As more and more enterprises are moving their
contact center technology to the cloud, we are extending our market
reach by enabling more partners to provide our industry leading
cloud-based contact center solution."
Wendell Black joins the Five9 team most recently from Vocalcom
and has more than 25 years of contact center experience, holding
various positions at Aspect, Nortel Networks and Oracle. His
responsibilities at Five9 will focus on leading and growing the
channel sales program.
PARTNER QUOTES
“We want to have the deepest and most strategic contact center
portfolio in the industry and we are excited about adding the Five9
product set to round out our best of breed contact center
offerings. We were one of the early adopters in selling cloud
solutions and our knowledge and expertise paired with Five9’s long
history of success makes for a strong partnership. We are the only
master agent in the industry to have an executive who is only
focused on contact center opportunities. That alone speaks to our
strategy and commitment to being the leader in the contact center
space,” said Richard Murray, President, CarrierSales.
"Clarus Communications is very excited about our agreement to
bring the industry leading Five9 products to our clients and
partners. We believe Five9 is an incredible solution for clients
looking to take their call center to the next level in productivity
and ease of use," said Chris Torbit, Principal, Clarus.
“I see a promising partnership with Five9 due to their strong
and affordable contact center space solutions. The enhanced
reporting and monitoring features Five9 provides enable businesses
to optimize their call center, driving better customer satisfaction
and higher sales performance,” said Mike Onystock, Director
National Channel Sales, TBI.
“Our team is very impressed not only with the product and
support that Five9 has, but with the openness they show to new
ideas for how we can grow our business together. This is a true
collaborative relationship where we are able to maximize the
potential of our partnership. We look forward to building a long
term strategic partnership with Five9,” said Doug Turpin,
President, Venture Group.
Additional Information
Learn more about the Five9 Channel Partner Program. Learn more
about the Freedom Release, the latest in agent focused cloud
contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9 VCC
The Five9 solution delivers everything needed to connect
customers to agents in the channels they prefer, whether it is
phone, web, chat, email, mobile apps, or social media.
Five9 provides a full end-to-end solution with
sophisticated management applications such as, supervisor
desktop to monitor and coach agents, real-time and
historical reporting, recording, workforce
management, quality monitoring, out-of-the-box and
custom CRM integrations.
Five9 VCC Features
- A fully blended platform for both
inbound and outbound contact centers, designed from the ground up
in the cloud to help agents be more productive
- A comprehensive multichannel solution
that is designed to be highly intuitive, assisting agents by
providing rich customer context to improve customer experience,
powered by Five9 Connect
- A trusted platform that is reliable,
scalable, secure and compliant, built on a flexible architecture
with redundant data centers
Out of the box integrations to popular CRM solutions such as
Salesforce, Oracle, Microsoft, NetSuite and Zendesk allow agents to
work in their familiar CRM desktop, and are designed to enable
organizations to boost sales, improve agent productivity and
deliver better customer service.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses reliable, secure, compliant and scalable cloud contact
center software designed to create exceptional customer
experiences, increase agent productivity and deliver tangible
business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20160125005232/en/
Five9Katie Bromley, 925-364-9139Katie.Bromley@five9.comorSHIFT
CommunicationsKatie Halloran, 415-591-8459Five9PR@shiftcomm.com
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