Five9 Honored with the 2016 Frost & Sullivan Competitive Strategy, Innovation, and Leadership Award
13 Julho 2016 - 9:00AM
Business Wire
Five9 Recognized for Expanding into the Latin
America Market to Deliver Cloud-Based Contact Center Software
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software
for the enterprise contact center market, announced today it has
received the 2016 Frost & Sullivan Latin American Competitive
Strategy, Innovation, and Leadership Award. Frost & Sullivan
recognizes Five9’s go-to-market strategy to deliver innovative
cloud software in the Latin American enterprise market, both
directly and through the channel.
Frost & Sullivan presents this annual award to companies
that have successfully executed a strategy resulting in stronger
market share and competitive brand positioning. After analyzing the
hosted and cloud contact center industry, Frost & Sullivan
determined that Five9 has a deep knowledge of the market and
understands how to collaborate successfully with customers to help
operate their contact center platform in the cloud.
“It is an honor to be recognized for the success of our
competitive strategy, growing market share and increased customer
satisfaction in Latin America – a market that’s important to us,”
said Mike Burkland, President and CEO, Five9. “Our customers are
our number one priority, and we are proud to provide solutions that
better integrate contact center operations into their overall cloud
strategy.”
The Five9 suite is built specifically for the cloud and
integrates with leading customer relationship management (CRM)
providers such as Salesforce, Oracle, Zendesk and others.
“Five9’s cloud-based contact center solution enables a clear
migration path for customers from on-premise to cloud. We were also
impressed with the full end-to-end solution from Five9, and the
premium support offered to the Latin American market,” said Maiara
Munhoz, analyst at Frost & Sullivan.
Five9 solution:
The Five9 solution delivers everything needed to connect
customers to agents in the channels they prefer, whether it is
phone, web, chat, email, mobile apps, or social media. Five9
provides a full end-to-end, omnichannel solution with
sophisticated management applications such as, supervisor
desktop to monitor and coach agents, real-time and
historical reporting, recording, workforce
management, quality monitoring, out-of-the-box and
custom CRM integrations and a full workforce optimization
suite (WFO).
Talk with us @Five9, LinkedIn, Blog.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating approximately three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with reliable, secure, compliant, and scalable cloud
contact center software designed to create exceptional customer
experiences, increase agent productivity, and deliver tangible
business results. For more information,
visit www.five9.com.
About Frost & Sullivan
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collaborates with clients to leverage visionary innovation to
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version on businesswire.com: http://www.businesswire.com/news/home/20160713005354/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.com
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