Five9 Takes Home Top Honors for the 2016 SaaS Awards
15 Agosto 2016 - 9:00AM
Business Wire
Five9’s Cloud-Based Contact Center Technology
is Recognized for Positively Impacting the Customer Journey and
Customer Experience
Five9 (NASDAQ: FIVN), a leading provider of cloud software for
the enterprise contact center market, today announced that it is
the winner of the 2016 Software as a Service (SaaS) Award.
Five9 Contact Center was designed and optimized for contact
center agents to accomplish more, faster, in a multichannel world
to better enable agents to tackle customer needs. Through a
simple-to-use dashboard and intelligent design, agents are better
able to accomplish their duties, which improves their ability to
provide exceptional service to the customer and ultimately
generates positive business outcomes. When coupled with the leading
CRM solutions, through deeply integrated adapters, even more
context-relevant information can be displayed to agents to further
improve business outcomes.
“We are honored that Five9 has won this prestigious SaaS Award
for product innovation. The Freedom release is the foundation for
our future releases of the Five9 Virtual Contact Center and this
recognition validates its revolutionary capabilities,” Mike
Burkland, CEO at Five9. “It is an incredible achievement to win in
this category considering the global scale of the competition. At
the end of the day, our customer’s success is what drives us
forward, and to be given this award underscores the importance of
the work we do.”
This is the inaugural year of the SaaS awards program, following
the success of its adjacent award, The Cloud Awards. The SaaS
awards recognize the excellence and innovation in the sphere of
cloud services available as software solutions.
“We are thrilled to be able to announce the final list of
winners – a collection of some of the brightest and best solutions
in the SaaS space today,” said Larry Johnson, SaaS Awards and Cloud
Awards organizer.
To learn more about the Five9 Virtual Contact Center, please
visit: http://www.five9.com/products/whats-new
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating approximately three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses reliable, secure, compliant and scalable cloud contact
center software designed to create exceptional customer
experiences, increase agent productivity and deliver tangible
business results. For more information
visit www.five9.com.
About the SaaS Awards
The SaaS Awards is a sister program to the Cloud Awards, which
was founded in 2011. The SaaS Awards focuses on recognizing
excellence and innovation in software solutions.
All product and company names mentioned are the property of
their respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20160815005159/en/
Analyst & Media Contacts:Five9Katie Bromley,
925-364-9139Katie.bromley@Five9.comorSHIFT
Communications:Katie Halloran,
415-591-8459Five9PR@shiftcomm.comorFor the SaaS Awards:Larry
Johnsonlarry@cloud-awards.com
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