Five9 Releases Salesforce Lightning Open CTI Integration Developed in Collaboration with Salesforce, Delivering Agent Empower...
03 Outubro 2016 - 5:34PM
Business Wire
Five9 & Salesforce Joint Customers and
Executives will Present at Dreamforce 2016 to Discuss the Business
Impact of the Lightning Experience
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software
for the enterprise contact center market, is showcasing our new
Lightning integration at booth #1930 and in multiple presentations
at Dreamforce 2016 in San Francisco, October 4-7, 2016. Last year
Five9 was certified on Salesforce Lightning for Sales Cloud. This
unique software release further advances the integration with
Lightning Sales Cloud and adds Lightning integration for Service
Cloud Open CTI.
Salesforce and Five9 share a vision to modernize contact centers
to keep pace with the expectations of today’s consumer. To bring
this vision to life, Five9 has been collaborating with Salesforce
and is now certified for the Lightning integration to Salesforce
Service Cloud, Sales Cloud and Lightning Open CTI. Together,
Salesforce and Five9 can now provide the complete customer lifetime
journey for the needed visibility, continuity and optimization of
the customer experience. The Five9 integration with Salesforce
delivers all the tools needed to provide the best possible customer
experience, by leveraging customer information, modern digital
channels and customer journey analytics.
As voice continues to be a critical service channel, the demand
for a robust and reliable cloud contact center that seamlessly
integrates with Salesforce’s extensive CRM and Lightning Experience
is a must to meet the high demands of consumers. The Lightning
Experience from Salesforce, coupled with the Five9 omnichannel
platform, delivers a superior customer and agent experience for
sales and service.
Five9 customer McKesson will be presenting in the CTI Track on
Tuesday, October 4 at 4:00pm at the San Francisco Marriot Marquis
Hotel, Yerba Buena Salon 1-3. In the session Pop Goes the
Screen: How CTI Enables You to Deliver a Better Customer
Experience, attendees will learn how Lightning Open CTI
can enable their business to deliver an effortless service
experience to both customers and agents. Register for this event
here.
Gaurav Passi, EVP of Products at Five9, will be presenting at
the Lightning Track on Thursday, October 6 at 11:00am at Moscone
West, 2000. In the session Lightning Strikes Open CTI –
Connecting Voice Providers to Salesforce, attendees will see
how Five9 uses the Lightning Platform and Lightning Open CTI to
power next generation voice communication for service and sales.
Register for this event here.
Mayur Anadkat, VP of Product Marketing at Five9, will also be
presenting at the Partner Track on Tuesday, October 4 at 4:30pm at
Moscone South, Partner Theater 3. In this session Maximize Your
Investment in Salesforce for Smarter Sales & Service,
attendees will learn how to maximize their Salesforce investment
which is critical for the business, agent, and customer success.
Register for this event here.
Five9 experts will be at booth #1930 in Moscone South to
demonstrate the Five9 and Salesforce integration and the next
generation of customer success, as an organization that is
Lightning Experience ready.
“The combination of Salesforce and Five9 delivers a truly unique
solution to drive a better customer experience. We are proud of our
partnership with Salesforce and we see Lightning Open CTI as a game
changer to deliver an intelligent, state of the art user experience
for an omnichannel customer journey,” Mike Burkland, President and
CEO, Five9.
Additional information
Learn more about the Five9 Virtual Contact Center, the latest in
agent focused cloud contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating over three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable,
secure, compliant and scalable, which is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20161003006461/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.comorSHIFT
CommunicationsKatelyn Davis, 415-591-8465Five9PR@shiftcomm.com
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