Partnership Further Expands Availability of Award-Winning
Contact Center and WFO Solutions to Organizations of All
Sizes
Five9, Inc. (Nasdaq: FIVN) and Verint® Systems Inc. (Nasdaq:
VRNT) today announced a new partnership in which Five9 will resell
the complete Verint Enterprise Workforce Optimization™ (WFO) suite
in the cloud.
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Verint Enterprise Workforce Optimization is now being offered as
an integral part of the Five9 portfolio, fully integrated and
deployed alongside the award-winning Five9 cloud Virtual Contact
Center. Five9 will sell and support the complete range of Verint
WFO solutions that Five9 will make available from the cloud to
organizations of all sizes.
Featuring a single user interface and unique business process
workflows, Verint’s WFO solution offers rich functionality for call
recording, quality management, workforce management, performance
management, elearning and coaching, and desktop and process
analytics, as well as speech analytics. Leveraging the
comprehensive solution, organizations can capture and analyze
customer interactions, journeys and sentiments across channels to
enhance the quality and security of interactions, drive deeper
engagement with customers and employees, enhance internal processes
and compliance, uncover business trends, and heighten overall
productivity and performance.
“Bringing market-leading workforce optimization and analytics
solutions from Verint to our Five9 cloud offering marks an exciting
addition that we believe will provide great value to our
customers,” says Mike Burkland, President & CEO, Five9. “We’re
pleased to feature these proven technologies as part of our
comprehensive cloud solution and to be able to offer our customers
a path toward achieving their objectives of enriching interactions,
engaging employees and customers, optimizing operations, and
enhancing satisfaction through world-class sales and service.”
Adds Burkland, “We believe Verint and Five9 will be a powerful
joint partnership that will allow both companies to benefit by
referring business to each other.”
“Verint offers the market’s most comprehensive portfolio of
customer engagement optimization solutions in the cloud, and we’re
pleased to be partnering with Five9, a leader in cloud contact
center software, to broaden its portfolio and support the Verint
WFO solution delivered from the cloud,” says John Bourne, Senior
Vice President, Global Channels and Alliances, Verint. “Making
these solutions even more widely accessible to organizations of all
sizes helps them gain the intelligence and insights they need to
better understand what’s happening in their businesses, anticipate
and respond to customer needs and expectations, and make faster,
more informed decisions.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in 180
countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating approximately three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with reliable, secure, compliant, and scalable cloud
contact center software designed to create exceptional customer
experiences, increase agent productivity, and deliver tangible
business results. For more information,
visit www.five9.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2016, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO,
AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS,
SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS,
NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION,
FOCALINFO, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20161114005034/en/
Five9 Media & Analyst
RelationsFive9, Inc.Gabrielle Targosz,
925-403-1199gabrielle.targosz@five9.comorVerint Media & Analyst RelationsVerint
Systems Inc.Candace Flynn,
303-254-7152candace.flynn@verint.comorVerint Investor RelationsVerint Systems
Inc.Alan Roden, 631-962-9304alan.roden@verint.com
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