Five9 Wins 2016 TMC Labs Innovation Award From CUSTOMER Magazine for Improving the Customer Experience
29 Dezembro 2016 - 11:00AM
Business Wire
Five9 the Only Cloud-Based Contact Center
Solution Provider to Receive Honor
Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud software
for the enterprise contact center market, today announced that the
Five9 Virtual Contact Center (VCC) has been named a 2016 TMC Labs
Innovation Award winner, presented by TMC’s CUSTOMER magazine.
Five9 is the only cloud-based contact center software provider to
receive this distinction.
The Five9 Virtual Contact Center solution, which empowers
businesses to turn every customer interaction into a positive
outcome, received the award. Consumers today expect instant
gratification, irrespective of the channel of communication, when
reaching out to the brands they care about most. With the Five9
cloud-based solution, businesses can leverage the power of
predictive analytics to shape the consumer’s journey and
proactively engage with them at crucial moments along the way,
creating a superior engagement experience. This level of
personalization has been a tremendous innovation in the contact
center space, supporting the mission of companies to drive stronger
brand loyalty.
TMC Labs Innovation Awards honor products that display
innovation, unique features, and significant contributions toward
improving communications technology. The TMC Labs Innovation Award
is granted to those companies demonstrating ground-breaking
contributions to the industry.
“We place a tremendous emphasis on improving the customer
engagement experience as consumer expectations evolve, and this
honor further reflects what our customers tell us. The Five9
solution continues to support and anticipate the needs of the
enterprise contact center market with its innovative, intuitive and
personalized technology,” said Mike Burkland, President & CEO,
Five9.
“Congratulations to Five9 for being granted a 2016 CUSTOMER
Magazine TMC Labs Innovation Award. The Five9 Virtual Contact
Center has been selected for demonstrating innovation, superior
quality and unique features which have had a positive impact on
customer-related technologies,” said Rich Tehrani, CEO, TMC.
Learn more about the cloud-based Five9 Virtual Contact
Center, the latest in agent focused
cloud contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9:
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating over three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable,
secure, compliant and scalable, which is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
About CUSTOMER:
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER
magazine has been the voice of the customer experience,
call/contact center, CRM and teleservices industries. CUSTOMER has
helped the industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these industries that
have had such a positive impact on the world economy to continue to
thrive. Through a combination of outstanding and cutting-edge
original editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and technology
through our highly valued awards, CUSTOMER strives to continue to
be the publication that holds the quality bar high for the
industry. Please visit http://www.customer.tmcnet.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20161229005105/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.comorSHIFT
CommunicationsKatelyn Davis, 415-591-8465Five9PR@shiftcomm.comorTMC
ContactStephanie Thompson, 203-852-6800, ext.
139Managersthompson@tmcnet.com
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