Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Bus. & Increase C...
02 Maio 2017 - 9:07AM
Business Wire
Seamless Integration with CRM Solution,
Intelligent Routing and Visibility to Customer Analytics as Key
Differentiators
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software
for the enterprise contact center market, announced that the Five9
Virtual Contact Center (VCC) has been chosen by a financial
services company to replace its legacy on premise solution. The
transition to a cloud-based, enterprise-level contact center
solution has expanded and enhanced the firm’s support of its most
valuable customers.
The financial services company manages billions of dollars in
capital, supporting thousands of customers across North America.
Key to this support is the company’s growing contact center staffed
with hundreds of agents, requiring accurate, reliable routing of
the right call to the right agent quickly and efficiently. When its
legacy premise system became increasingly unable to handle the
growing volume of inbound calls from potential clients, customer
satisfaction suffered. The firm turned to Five9 VCC for its
sophisticated routing capabilities to solve this problem. Of note
was the Five9 Automatic Call Distribution (ACD), which uses
intelligent routing to determine which resource is best for the
customer based on client history and context, agent availability
and desired business outcomes, ensuring the optimal resolution and
superior customer experience, thus solving the financial services
company’s problem.
“We are 100% customer-focused at our organization,” said the
financial services firm’s executive vice president of technology
who oversaw the implementation. “Five9’s contact center solution
made me realize that the technology allows us to work more closely
with our customers and make sure their satisfaction is front and
center in every interaction. We could not be more pleased with the
integration of Five9’s technology, and I know our customers will
enjoy a better experience because of it.”
To meet the evolving needs of their customers and the dynamic
nature of financial markets, the firm has aggressively invested in
technology that is flexible and scalable. The financial services
firm is a devoted, long-time user of the Salesforce Sales Cloud
platform, where Five9 has been fully integrated. The seamless
integration of Five9 within Salesforce has allowed the firm to gain
added insight into the needs of their growing customer base.
Additionally, Five9 has enabled the firm’s sales managers and
executives to instantly see and understand what is happening with
their customers in real time with the easy to use dashboard, which
provides a wide range customer analytics.
“For enterprise organizations that need to upgrade capacity and
capability of their contact center to effectively and efficiently
serve their customers on a national scale, Five9 is to the ideal
partner to ensure that their investment is a success,” said Mike
Burkland, CEO of Five9. “We believe offering excellent customer
experiences should not be difficult, and we are dedicated to
providing the best possible outcome for each of our enterprise
customers.”
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable,
secure, compliant and scalable, which is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20170502005408/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.comorSHIFT
CommunicationsKatelyn Davis, 415-591-8465Five9PR@shiftcomm.com
Five9 (NASDAQ:FIVN)
Gráfico Histórico do Ativo
De Jun 2024 até Jul 2024
Five9 (NASDAQ:FIVN)
Gráfico Histórico do Ativo
De Jul 2023 até Jul 2024