OpenMethods & Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service...
29 Junho 2017 - 1:00PM
Business Wire
New and current Five9 customers can trial
OpenMethods’ PopFlow Studio which is their patented drag and drop
screen pop designer for 30 days for free
OpenMethods, a leader in omnichannel and CTI integration
solutions, today announced its partnership with Five9 (NASDAQ:
FIVN), a leading provider of cloud software for the enterprise
contact center market. The partnership will start with OpenMethods’
releasing PopFlow Studio for Five9’s Cloud Contact Center and
Oracle Service Cloud. This PopFlow release will enable contact
centers using Five9 and Oracle Service Cloud to automate workflows,
personalize customer experiences and reduce average call handle
time by more than 30 seconds. OpenMethods will now offer new and
current Five9 customers a free, 30-day trial of PopFlow Studio.
Later this year, OpenMethods will release their Harmony multimedia
bar for Five9’s Cloud Contact Center and Oracle Service Cloud.
“OpenMethods provides great value to customers looking to
seamlessly integrate Five9’s industry-leading cloud contact center
solutions for the enterprise with Oracle Service Cloud,” said Mike
Burkland, president and CEO, Five9. “OpenMethods and Five9 share a
common vision of enabling a true omnichannel experience for contact
centers and their customers, and we look forward to working with
them on this important partnership."
“We are excited about our partnership with Five9 to deliver
customers a best in class solution leveraging their innovative
cloud contact center software with our PopFlow and Harmony products
to create a seamless integration with Oracle Service Cloud,” said
Gerrit Lydecker Jr., CEO of OpenMethods. “Our joint customers and
prospects are seeing the value in accelerating and enhancing their
roadmap to improve their customer experience and satisfaction,
while also driving an impressive ROI to help pay for other
initiatives.”
For more information about the integrated OpenMethods and Five9
solution, and the free 30-day trial program, please visit us on the
web.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with reliable, secure, compliant, and scalable cloud
contact center software designed to create exceptional customer
experiences, increase agent productivity, and deliver tangible
business results. For more information, visit www.five9.com.
Talk with us @Five9, LinkedIn, Facebook, Blog.
About OpenMethods
OpenMethods’ leading Interaction Integration Platform consists
of PopFlow Studio and Harmony, which deeply integrate telephony,
email, and chat systems from leading communication technology
leaders with Oracle Service Cloud to create a unified desktop,
universal composite queue and streamlined interactions. By
personalizing and simplifying customer experiences, OpenMethods’
plug and play Interaction Integration Platform has saved some of
the most complex contact centers 30+ seconds in average handling
times, years of custom development, and millions of dollars, while
also significantly driving up customer satisfaction. For more
information, visit www.OpenMethods.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20170629005169/en/
OpenMethodsJoe Newsum816-283-8965 ext.
118joe.newsum@openmethods.comorFive9Gabrielle
Targosz925-403-1199Gabrielle.Targosz@five9.com
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