Five9 Provides Global Financial Services Company With Cloud-Based Contact Center Solution
20 Dezembro 2017 - 11:09AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software
for the enterprise contact center market, today announced that a
leading global online and mobile payment service provider chose to
modernize its contact software solution by selecting Five9.
The financial services company, which processes more than $1
billion in transactions per month, recognized the limitations of
its legacy contact center solution which was used for inbound
communication from their customers making payments or inquiries.
The company was looking for a solution with more flexibility and
ease of administration so they could easily modify how their
contact center operated, something they were lacking with their on
premise solution. They also wanted consistency across their global
footprint, including in their locations in Western Europe and
Southeast Asia.
The previous solution utilized a BPO (Business Process
Outsourcer) with a legacy solution which proved to be unreliable in
the area of call routing, requiring extensive time to reconfigure
it, often taking up to several days. The solution also lacked
integration with their preferred CRM solution, one of the main
platforms relied on by the company’s contact center agents.
With the aim to transform its contact center into a customer
engagement center of excellence, the company researched several
options and selected the Five9 cloud-based platform to increase
reliability for its global contact center operations.
The Five9 solution provides broad visibility across all global
operations via an intuitive dashboard. It also provides seamless
integration with the company’s CRM on a global scale, allowing the
company to effectively leverage previous investments. With the
Five9 solution in place, the company can now process payments more
effectively, significantly improving the company’s efficiency and
profitability.
“Cloud-based solutions are transforming the global financial
services market, enabling growth and optimization that was
previously unimaginable,” said Dan Burkland, President, Five9.
“Moving contact centers to the cloud supports this vision, allowing
financial technology companies such as this one to reduce the cost
and complexity of operations while increasing the efficiency and
effectiveness of their customer service.”
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us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable,
secure, compliant and scalable, and is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20171220005263/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.com
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