Five9 Deploys 600 Contact Center Agents in Multiple Worldwide Locations in One Week
02 Fevereiro 2018 - 11:09AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software
for the enterprise contact center market, today announced that it
has been selected by one of the fastest growing national food
service delivery companies to serve as the foundation for its
contact center of 600 agents. Responding to the company’s need for
a rapid deployment, Five9 was able to complete the installation in
multiple U.S. and European locations in just one week from the date
of purchase.
The company has an inbound call center staffed by more than 600
agents focused on taking orders from customers and coordinating
deliveries across their fleet of drivers. The company selected
Five9 as part of an initiative to replace their existing cloud
solution. The company was concerned about the prior vendor’s
ability to readily scale to support the company’s growth, its
limited functionality in terms of call routing, conferencing and
reporting, and by poor levels of support. Their previous solution
also lacked deep integration with CRM solutions, such as those from
Salesforce, that had become business-critical through the company’s
consistent growth.
Five9 addressed all the company’s key requirements and
successfully completed the rapid worldwide deployment. The company
selected Five9 for many reasons including the user interface,
robust implementation services and seamless integration into a wide
range of leading CRM solutions, which they rely on to drive the
business.
“With the wealth of alternatives available to business customers
and consumers today, the need to deliver exceptional customer
support during an initial engagement has never been more critical,”
said Dan Burkland, President, Five9. “This is why we continue to
see companies across all industries invest in advanced cloud-based
systems that put the customer experience first, while also ensuring
strong integration with the tools and systems the company relies
upon to continue to grow the business.”
Talk with
us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable,
secure, compliant and scalable, which is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20180202005070/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.com
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