Five9 Appoints Industry Veteran Rowan Trollope as New CEO
01 Maio 2018 - 5:10PM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact
center software for the digital enterprise, today announced that
its Board of Directors has appointed Rowan Trollope as CEO
effective May 3rd. Trollope was formerly SVP & General Manager
of Cisco’s Applications Group.
Mike Burkland, who transitioned from CEO to Executive Chairman
last December due to health reasons will continue as Executive
Chairman. Barry Zwarenstein, Five9’s CFO, who served as Interim CEO
during the transition, will continue as Chief Financial Officer.
Dan Burkland will remain President overseeing Five9 customer facing
functions which include Sales, Marketing and Services.
“I am absolutely thrilled that Rowan will be our next CEO,” said
Mike Burkland. “Rowan is a proven superstar and one of Silicon
Valley’s most sought-after executives. He is a seasoned veteran
with an extensive track record of creating value, driving
innovation and scaling large technology organizations. Rowan’s
valuable domain experience in cloud technologies and the contact
center market will be a huge benefit to Five9 and we’re really
fortunate to gain a leader with his experience, talent and vision.
In addition, I believe Rowan has the right character and
personality traits to carry on our unique and thriving culture at
Five9.”
Trollope has over 25 years of management experience. Most
recently, as a key member of the CEO’s Executive Leadership Team at
Cisco, he led the Applications Group, a $5 billion business.
Trollope joined Cisco in 2012 to lead the Collaboration Technology
Group. During his tenure, his team reinvented Cisco’s Collaboration
business, pivoting to a SaaS model and making design, simplicity
and exponential improvement the guiding principles of product
development. As a result, the business returned to growth - with
recurring revenue growing in the double digits, margins expanding
significantly, market share increasing, and leading Cisco’s shift
to recurring revenue.
As a member of Cisco’s Executive Leadership Team, Trollope’s
role expanded to creating a portfolio of new, high growth
Enterprise SaaS businesses. This was first realized by
turning-around the IoT initiative and building the industry’s #1
connectivity and data delivery platform. He next led expansion into
the APM space and captured #1 market share position, and most
recently took responsibility for Cisco’s blockchain strategy.
Across his portfolio, Trollope applied an integrated approach of
organic innovation and strategic M&A such as Broadsoft,
AppDynamics and Jasper, and marquee partnerships with companies
like Apple and Salesforce.
Prior to joining Cisco, Rowan spent many years in the Internet
Security industry, and led Symantec’s sales, marketing and product
development teams as the Group President, focusing on their cloud
strategy. He was responsible for growing the company’s
software-as-a-service strategy and expanding cloud-based delivery
and customer support models. Rowan holds a variety of patents in
computer security and operating systems.
“I’m honored to lead Five9,” said Rowan Trollope. “Mike has done
a tremendous job building the company into a leading provider of
cloud contact center software. Thanks to Mike and his leadership,
Five9 is extremely well positioned to continue expanding into the
enterprise market in the years ahead. Five9 is a unique opportunity
for me to join a market leader with strong momentum in a large
market undergoing a shift to the cloud. I look forward to working
with the Five9 team to take the company to the next level.”
Dave Welsh, Lead Independent Director said, “Five9 has grown
consistently though the years to become a true market leader for
cloud contact center software. The rest of the Five9 board and I
are extremely pleased to have Rowan leading Five9 into its next
stage of growth.”
Mike Burkland transitioned to Executive Chairman last December
due to health reasons. Under Mike’s leadership, Five9’s revenue
increased 20x to over $200 million and the company’s value
increased over 100x. “It has been a privilege to lead Five9 for the
last 10 years – I am proud of our talented team and all that we
have achieved together. As a rapidly growing, pure cloud company,
in a large market which is in the early stages of cloud
transformation, Five9 has a tremendous opportunity ahead,” Burkland
added. “I’m so pleased to have Rowan at the helm to take Five9 to
even greater heights.”
Forward-Looking Statements
This news release contains certain forward-looking statements,
including the statements in the quotes from our Executive Chairman,
Lead Independent Director, and Mr. Trollope, including statements
regarding Five9’s market position, business momentum, growth
outlook, Mr. Trollope’s expected impact on Five9 and its business,
and the size and state of the cloud customer experience market,
that are based on our current expectations and involve numerous
risks and uncertainties that may cause these forward-looking
statements to be inaccurate. Risks that may cause these
forward-looking statements to be inaccurate include, among others,
the risks detailed from time-to-time under the caption “Risk
Factors” and elsewhere in our Securities and Exchange Commission
filings and reports, including, but not limited to, our most recent
quarterly report on Form 10-K/Q. Such forward-looking statements
speak only as of the date hereof and readers should not unduly rely
on such statements. We undertake no obligation to update the
information contained in this press release, including in any
forward-looking statements.
About Five9
Five9 is a leading provider of cloud contact center software for
the digital enterprise, bringing the power of cloud innovation to
customers and facilitating more than three billion customer
interactions annually. Five9 provides end-to-end
solutions with omnichannel routing, analytics, WFO, and AI to
increase agent productivity and deliver tangible
business results. The Five9 platform is reliable, secure,
compliant, and scalable; designed to create exceptional
personalized customer experiences. For more information, visit
www.five9.com.
Engage with
us @Five9, LinkedIn, Facebook, Blog.
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version on businesswire.com: https://www.businesswire.com/news/home/20180501006686/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.com
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