Five9 President, Dan Burkland to Host the Customer Contact Week Excellence Awards Ceremony
12 Junho 2018 - 9:09AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact
center software for the digital enterprise, announced today that
Five9 President, Dan Burkland will host the Customer Contact Week
(CCW) Excellence Awards ceremony on June 19, 2018 in Las Vegas,
Nevada.
The CCW Excellence Awards recognizes teams who have made a
commitment to driving superior contact center and customer
experience performance. These awards honor those who have
demonstrated world-class thinking, creativity and execution in the
contact center market. In addition to Dan Burkland hosting, the
awards ceremony will include live entertainment by Paul Zerdin,
Celebrity Ventriloquist & America’s Got Talent Season 10
Winner. Purchase tickets for the awards ceremony here.
The 2018 award categories include: Customer Contact Leader of
the Year, Best in Class Contact Center (Under 99 seats, 100-199
seats, 200+ seats), Best Training & Development Program, Best
Contact Center Culture, Best in Class Omni Channel Experience, Omni
Channel Provider of the Year, CRM Provider of the Year, Outsourcing
Provider of the Year, Workforce Optimization Provider of the Year,
and NextGen Innovation of the Year. View the full list of finalists
here.
Other places you’ll find Five9 at CCW:
- Five9 customer, Ruby Kandah, Director
Business Applications, DoorDash will be participating in the Client
Case Study presentation.
- Title: Providing a cohesive,
positive customer experience through omnichannel support
- Details: In this session, find
out how DoorDash utilizes omnichannel cloud technology to:
- Aggregate relevant customer data across
all support channels (chat, phone, web, email, social, SMS) to
provide the customer with a seamless, contextual support
experience
- Use customer-agent interactions to
generate AI-driven virtual support and self-service channels
- Date: Wednesday, June 20
- Five9 will be exhibiting at CCW in
Booth M in the Mirage Hotel, June 20-21, 2018
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable,
secure, compliant and scalable, which is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
Engage with
us @Five9, LinkedIn, Facebook, Blog.
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version on businesswire.com: https://www.businesswire.com/news/home/20180612005557/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.com
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