Five9 Announces New Integration With Google Cloud Contact Center AI to Provide Businesses the Ability to Improve Customer Ser...
24 Julho 2018 - 3:01PM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact
center software for the digital enterprise, today announced an
integration with Google Cloud’s new Contact Center AI, a solution
that combines multiple AI products to improve the customer service
experience, as well as the productivity of contact centers.
Google Contact Center AI is a simple, secure, and flexible
solution that allows enterprises with limited machine learning
expertise to deploy AI in their contact centers. The solution
integrates with Five9 making customer integration of AI into their
systems easy.
Key features of Five9’s integration with Google Contact Center
AI include:
- A natural and engaging conversational
virtual agent designed to provide consumers a way to quickly
resolve more common issues without the need to speak to a live
agent
- Easily escalate call to an
appropriately skilled live agent with all relevant data from the
self service interaction
- Live agent augmentation, designed to
guide and assist the live agent to deliver more prescriptive,
accurate and timely responses. This is accomplished using Google
Cloud Agent Assist technology
“Our mission is to help businesses deliver exceptional
experiences to their customers and AI will play a key role in
helping make that a reality,” said Rowan Trollope, CEO, Five9. “The
integration between Five9 Genius and Google Cloud’s Contact Center
AI will be a game-changer to enable consumers to easily resolve
more common issues by interacting with intelligent virtual agents
in a natural, conversational manner, freeing live agents to address
more complex issues and be more proactive.”
“Contact Center AI empowers enterprises to use AI to complement
and enhance their contact centers,” said Rajen Sheth, Director of
Product Management, Google Cloud. “Google Cloud’s goal is to make
it as easy as possible for our customers to use AI for contact
centers through our relationships with key partners like
Five9.”
Learn more about the integration with Five9 and Google here.
About Five9
Five9 is a leading provider of cloud contact center software for
the digital enterprise, bringing the power of cloud innovation to
customers and facilitating more than three billion customer
interactions annually. Five9 provides end-to-end
solutions with omnichannel routing, analytics, WFO, and AI to
increase agent productivity and deliver tangible
business results. The Five9 platform is reliable, secure,
compliant, and scalable; designed to create exceptional
personalized customer experiences.
For more information visit www.five9.com.
Engage with
us @Five9, LinkedIn, Facebook, Blog.
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version on businesswire.com: https://www.businesswire.com/news/home/20180724005240/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.com
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