Leading American Financial Services Firm Selects Five9 for Cloud Contact Center Operations
31 Outubro 2018 - 10:00AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud
software for the enterprise contact center market, announced today
that it has been selected by a leading American financial services
brand to serve as the core of their contact center operations.
The financial services company operates a mostly inbound contact
center in three primary locations to serve prospective and current
customers across four groups: retirement/annuities, life insurance,
sales and “pre-need” insurance.
Previously, they were using an on-premise contact center
solution that required heavy investment and extensive IT support
that provided no visibility across the four groups.
After evaluating potential on-premise and cloud contact center
vendors, the financial services company chose Five9 for its native
cloud functionality, robust Salesforce integration, screen and call
recording, the ability to support a virtual desktop infrastructure,
and for the Five9 team’s dedication to making sure the solution was
tailored to meet their needs.
Five9 met with the financial services firm’s leadership to gain
a deep understanding of existing infrastructure, locations,
business functions and users. Five9 then demonstrated how they
would support the company’s operations and improve their visibility
across the four groups – while ensuring the strict financial
services compliance and regulatory mandates would be met.
“Moving a contact center to the cloud gives companies the
ability to truly uplevel their agent and customer experience, and
it takes a team effort to make that shift,” said Dan Burkland,
President, Five9. “This financial services brand recognized our
dedication to innovating in the cloud, providing scalability,
trusted partnership, and ongoing support for their digital
transformation strategy.”
Today, the financial services firm operates its cloud contact
center on the Five9 cloud platform and has realized superior
customer service experiences, improved agent performance, and
visibility across all four of their business groups.
About Five9
Five9 is a leading provider of cloud contact center software for
the digital enterprise, bringing the power of cloud innovation to
customers and facilitating more than three billion customer
interactions annually. Five9 provides end-to-end
solutions with omnichannel routing, analytics, WFO, and AI to
increase agent productivity and deliver tangible
business results. The Five9 platform is reliable, secure,
compliant, and scalable; designed to create exceptional
personalized customer experiences.
For more information visit www.five9.com.
Engage with
us @Five9, LinkedIn, Facebook, Blog.
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version on businesswire.com: https://www.businesswire.com/news/home/20181031005127/en/
Five9Kendall Taylor, 925-231-2196Kendall.Taylor@Five9.com
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