36% Growth in LTM Enterprise Subscription Revenue

Fourth Quarter GAAP Net Income of $3.7 Million

Fourth Quarter Adjusted EBITDA of $16.4 Million, a Record 22.7% of Revenue

Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software for the digital enterprise, today reported results1 for the fourth quarter and full year ended December 31, 2018.

Fourth Quarter 2018 Financial Results

  • Revenue for the fourth quarter of 2018 increased 31% to a record $72.3 million, compared to $55.4 million for the fourth quarter of 2017.
  • GAAP gross margin was 60.8% for the fourth quarter of 2018, compared to 59.6% for the fourth quarter of 2017.
  • Adjusted gross margin was 65.1% for the fourth quarter of 2018, compared to 63.6% for the fourth quarter of 2017.
  • GAAP net income for the fourth quarter of 2018 was $3.7 million, or $0.06 per diluted share, compared to GAAP net loss of $(0.6) million, or $(0.01) per basic share, for the fourth quarter of 2017.
  • Non-GAAP net income for the fourth quarter of 2018 was $14.5 million, or $0.23 per diluted share, compared to non-GAAP net income of $4.0 million, or $0.07 per diluted share, for the fourth quarter of 2017.
  • Adjusted EBITDA for the fourth quarter of 2018 was $16.4 million, or a record 22.7% of revenue, compared to $6.9 million, or 12.4% of revenue, for the fourth quarter of 2017.
  • GAAP operating cash flow for the fourth quarter of 2018 was $15.5 million, compared to GAAP operating cash flow of $2.9 million for the fourth quarter of 2017.

2018 Financial Results

  • Total revenue for 2018 increased 29% to a record $257.7 million, compared to $200.2 million in 2017.
  • GAAP gross margin was 59.6% for 2018, compared to 58.5% in 2017.
  • Adjusted gross margin was 63.9% for 2018, compared to 62.7% in 2017.
  • GAAP net loss for 2018 was $(0.2) million, or $(0.00) per basic share, compared to a GAAP net loss of $(9.0) million, or $(0.16) per basic share, in 2017.
  • Non-GAAP net income for 2018 was $37.0 million, or $0.60 per diluted share, compared to a non-GAAP net income of $6.3 million, or $0.11 per diluted share, in 2017.
  • Adjusted EBITDA for 2018 was $46.4 million, or a record 18.0% of revenue, compared to $17.6 million, or 8.8% of revenue, in 2017.
  • GAAP operating cash flow for 2018 was $38.6 million, compared to GAAP operating cash flow of $11.1 million in 2017.

“We closed 2018 with our strongest quarter ever with fourth quarter revenue growth accelerating to 31%. This accelerating revenue growth, combined with our strong execution and expense discipline, allowed us to deliver 22.7% adjusted EBITDA margin. These stand-out results are representative of the large market opportunity we are addressing and continued momentum in our Enterprise business. As customer experience becomes a strategic priority and the market shifts towards the cloud, we believe Five9 is extremely well positioned to capitalize on this opportunity. Our customers view Five9 as a trusted strategic partner who can help them at every stage of the customer experience journey. We believe that we are at the nexus of a transformative opportunity, and that this will enable us to continue to deliver sustained growth and advance our goal of creating the world’s best intelligent contact center delivered through the cloud and powered by AI.”

- Rowan Trollope, CEO, Five9

Business Outlook

  • For the full year 2019, Five9 expects to report:
    • Revenue in the range of $298.5 to $301.5 million.
    • GAAP net loss in the range of $(22.1) to $(19.1) million, or $(0.36) to $(0.31) per basic share.
    • Non-GAAP net income in the range of $36.8 to $39.8 million, or $0.58 to $0.62 per diluted share.
  • For the first quarter of 2019, Five9 expects to report:
    • Revenue in the range of $70.0 to $71.0 million.
    • GAAP net loss in the range of $(5.7) to $(4.7) million, or a loss of $(0.10) to $(0.08) per basic share.
    • Non-GAAP net income in the range of $7.1 to $8.1 million, or $0.11 to $0.13 per diluted share.

1On January 1, 2018, Five9 adopted Accounting Standards Codification (ASC) 606 “Revenue from Contracts with Customers” using the modified retrospective transition method. While the financial results for the fourth quarter and full year 2018 are presented under ASC 606, financial results for the fourth quarter and full year 2017 are presented under ASC 605. A reconciliation of the financial results for the fourth quarter and full year 2018 under ASC 606 and ASC 605 is presented in the “Reconciliation of ASC 605 to ASC 606 P&L items” table included in this release.

Conference Call Details

Five9 will discuss its fourth quarter and full year 2018 results today, February 19, 2019, via teleconference at 4:30 p.m. Eastern Time. To access the call (ID 2920436), please dial: 800-458-4121 or 323-794-2093. An audio replay of the call will be available through March 5, 2019 by dialing 888-203-1112 or 719-457-0820 and entering access code 2920436. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K, and will be posted to our web site, prior to the conference call.

A webcast of the call will be available on the Investor Relations section of the Company’s website at http://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit by adding back the following items to gross profit: depreciation, intangibles amortization and stock-based compensation. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net income (loss): depreciation, amortization, stock-based compensation, interest expense, interest (income) and other, non-recurring litigation settlement costs and related indemnification fees, reversal of interest and penalties on accrued federal fees, and provision for income taxes. We calculate non-GAAP operating income as operating income (loss) excluding stock-based compensation, intangibles amortization, non-recurring litigation settlement costs and related indemnification fees, and reversal of interest and penalties on accrued federal fees. We calculate non-GAAP net income as GAAP net income (loss) excluding stock-based compensation, intangibles amortization, amortization of debt discount and issuance costs, amortization of discount and issuance costs on convertible senior notes, non-recurring litigation settlement costs and related indemnification fees, reversal of interest and penalties on accrued federal fees and non-cash adjustment on investment. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. Five9 considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company's operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth herein and attached to this release.

Forward-Looking Statements

This news release contains certain forward-looking statements, including the statements in the quote from our Chief Executive Officer, including statements regarding Five9’s market position, business momentum, expectations for future growth, product positioning, enterprise customer views of the value of our products and vision for the future, the Company’s long-term goals, and the first quarter and full year 2019 financial projections set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (ii) if we are unable to attract new clients or sell additional services and functionality to our existing clients, our revenue and revenue growth will be harmed; (iii) our recent rapid growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our growth effectively; (iv) failure to adequately expand our sales force could impede our growth; (v) if we fail to manage our technical operations infrastructure, our existing clients may experience service outages, our new clients may experience delays in the deployment of our solution and we could be subject to, among other things, claims for credits or damages; (vi) security breaches and improper access to or disclosure of our data or our clients’ data, or other cyber attacks on our systems, could result in litigation and regulatory risk, harm our reputation and adversely affect our business; (vii) the markets in which we participate involve numerous competitors and are highly competitive, and if we do not compete effectively, our operating results could be harmed; (viii) if our existing clients terminate their subscriptions or reduce their subscriptions and related usage, our revenues and gross margins will be harmed and we will be required to spend more money to grow our client base; (ix) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully grow and manage these relationships could harm our business; (x) we have established, and are continuing to increase, our network of master agents and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (xi) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xii) because a significant percentage of our revenue is derived from existing clients, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (xiii) we rely on third-party telecommunications and internet service providers to provide our clients and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose clients and subject us to claims for credits or damages, among other things; (xiv) we have a history of losses and we may be unable to achieve or sustain profitability; (xv) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new products in order to maintain and grow our business; (xvi) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xvii) failure to comply with laws and regulations could harm our business and our reputation; (xviii) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required; and (xix) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent quarterly report on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information, visit www.five9.com.

 

FIVE9, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands)

(Unaudited)

    December 31, 2018   December 31, 2017 ASSETS Current assets: Cash and cash equivalents $ 81,912 $ 68,947 Marketable investments 209,907 — Accounts receivable, net 24,797 19,048 Prepaid expenses and other current assets 8,014 4,840 Deferred contract acquisition costs 9,372   —   Total current assets 334,002 92,835 Property and equipment, net 25,885 19,888 Intangible assets, net 631 1,073 Goodwill 11,798 11,798 Other assets 836 2,602 Deferred contract acquisition costs — less current portion 21,514   —   Total assets $ 394,666   $ 128,196     LIABILITIES AND STOCKHOLDERS’ EQUITY Current liabilities: Accounts payable $ 7,010 $ 4,292 Accrued and other current liabilities 13,771 11,787 Accrued federal fees 1,434 1,151 Sales tax liability 1,741 1,326 Notes payable — 336 Capital leases 6,647 6,651 Deferred revenue 17,391   13,975   Total current liabilities 47,994 39,518 Convertible senior notes 196,763 — Revolving line of credit — 32,594 Sales tax liability — less current portion 841 1,044 Capital leases — less current portion 4,509 7,161 Other long-term liabilities 1,811   1,041   Total liabilities 251,918   81,358   Stockholders’ equity: Common stock 59 57 Additional paid-in capital 294,279 222,202 Accumulated other comprehensive loss (93 ) — Accumulated deficit (151,497 ) (175,421 ) Total stockholders’ equity 142,748   46,838   Total liabilities and stockholders’ equity $ 394,666   $ 128,196      

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(Unaudited)

    Three Months Ended   Twelve Months Ended

December 31,2018

 

December 31,2017

December 31,2018

 

December 31,2017

  Revenue $ 72,335 $ 55,403 $ 257,664 $ 200,225 Cost of revenue 28,339   22,363   104,034   83,104   Gross profit 43,996 33,040 153,630 117,121 Operating expenses: Research and development 8,451 6,748 34,172 27,120 Sales and marketing 18,793 17,358 72,001 66,570 General and administrative 10,766   8,767   40,448   29,151   Total operating expenses 38,010   32,873   146,621   122,841   Income (loss) from operations 5,986 167 7,009 (5,720 ) Other income (expense), net: Interest expense (3,462 ) (836 ) (10,245 ) (3,471 ) Interest income and other 1,359   164   3,315   490   Total other income (expense), net (2,103 ) (672 ) (6,930 ) (2,981 ) Income (loss) before income taxes 3,883 (505 ) 79 (8,701 ) Provision for income taxes 150   126   300   268   Net income (loss) $ 3,733   $ (631 ) $ (221 ) $ (8,969 ) Net income (loss) per share: Basic $ 0.06   $ (0.01 ) $ —   $ (0.16 ) Diluted $ 0.06   $ (0.01 ) $ —   $ (0.16 ) Shares used in computing net income (loss) per share:         Basic 58,926   56,034   58,076   54,946   Diluted 62,071   56,034   58,076   54,946      

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

    Twelve Months Ended December 31, 2018   December 31, 2017 Cash flows from operating activities: Net loss $ (221 ) $ (8,969 ) Adjustments to reconcile net loss to net cash provided by operating activities: Depreciation and amortization 10,274 8,314 Amortization of premium on marketable investments (670 ) — Provision for doubtful accounts 90 95 Stock-based compensation 28,484 15,343 Amortization of debt discount and issuance costs 129 80 Amortization of discount and issuance costs on convertible senior notes 7,881 — Reversal of interest and penalties on accrued federal fees — (2,133 ) Gain on sale of convertible note held for investment (312 ) — Non-cash adjustment on investment (40 ) (366 ) Accretion of interest 44 21 Others 27 (48 ) Changes in operating assets and liabilities: Accounts receivable (5,829 ) (5,163 ) Prepaid expenses and other current assets (2,806 ) (1,912 ) Deferred contract acquisition costs (7,748 ) — Other assets 193 (33 ) Accounts payable 2,418 813 Accrued and other current liabilities 1,865 1,061 Accrued federal fees and sales tax liability 495 90 Deferred revenue 3,956 3,882 Other liabilities 392   31   Net cash provided by operating activities 38,622   11,106   Cash flows from investing activities: Purchases of marketable investments (220,704 ) — Proceeds from maturities of marketable investments 11,293 — Purchases of property and equipment (9,261 ) (2,650 ) Proceeds from sale of convertible note held for investment 1,923   —   Net cash (used in) investing activities (216,749 ) (2,650 ) Cash flows from financing activities: Proceeds from issuance of convertible senior notes, net of issuance costs paid of $8,039 250,711 — Payments for capped call transactions (31,412 ) — Proceeds from exercise of common stock options 7,779 6,035 Proceeds from sale of common stock under ESPP 5,730 4,101 Payments of employee taxes related to vested common stock (260 ) — Repayments on revolving line of credit (32,594 ) — Payments of notes payable (318 ) (699 ) Payments of capital leases (8,544 ) (7,068 ) Net cash provided by financing activities 191,092   2,369   Net increase in cash and cash equivalents 12,965 10,825 Cash and cash equivalents: Beginning of period 68,947   58,122   End of period $ 81,912   $ 68,947      

FIVE9, INC.

RECONCILIATION OF ASC 605 TO ASC 606 P&L ITEMS - GAAP

(In thousands, except per share data and percentages)

(Unaudited)

    Three Months Ended   Twelve Months Ended December 31, 2018 December 31, 2018 ASC 605   Adjustments   ASC 606 ASC 605   Adjustments   ASC 606 Revenue $ 72,583 $ (248 ) $ 72,335 $ 256,548 $ 1,116 $ 257,664 Cost of revenue 28,360   (21 ) 28,339     103,525   509   104,034   GAAP gross profit 44,223 (227 ) 43,996 153,023 607 153,630 GAAP gross margin 60.9 % 60.8 % 59.6 % 59.6 % Operating expenses: Research and development 8,451 — 8,451 34,172 — 34,172 Sales and marketing 21,447 (2,654 ) 18,793 79,749 (7,748 ) 72,001 General and administrative 10,766   —   10,766   40,448   —   40,448   Total operating expenses 40,664   (2,654 ) 38,010   154,369   (7,748 ) 146,621   GAAP income (loss) from operations 3,559 2,427 5,986 (1,346 ) 8,355 7,009 GAAP Operating Margin 4.9 % 8.3 % (0.5 )% 2.7 % Other income (expense), net (2,103 ) —   (2,103 ) (6,930 ) —   (6,930 ) Income (loss) before income taxes 1,456 2,427 3,883 (8,276 ) 8,355 79 Provision for income taxes 150   —   150   300   —   300   GAAP net income (loss) $ 1,306   $ 2,427   $ 3,733   $ (8,576 ) $ 8,355   $ (221 ) Net income (loss) per share: Basic $ 0.02   $ 0.04   $ 0.06   $ (0.15 ) $ 0.15   $ —   Diluted $ 0.02   $ 0.04   $ 0.06   $ (0.15 ) $ 0.15   $ —   Shares used in computing net income (loss) per share: Basic 58,926   —   58,926   58,076   —   58,076   Diluted 62,071   —   62,071   58,076   —   58,076      

FIVE9, INC.

RECONCILIATION OF ASC 605 TO ASC 606 P&L ITEMS - NON-GAAP

(In thousands, except per share data and percentages)

(Unaudited)

    Three Months Ended   Twelve Months Ended December 31, 2018 December 31, 2018 ASC 605   Adjustments   ASC 606 ASC 605   Adjustments   ASC 606 Revenue $ 72,583 $ (248 ) $ 72,335 $ 256,548 $ 1,116 $ 257,664 Cost of revenue 25,289   (21 ) 25,268   92,384   509   92,893   Adjusted gross profit 47,294 (227 ) 47,067 164,164 607 164,771 Adjusted gross margin 65.2 % 65.1 % 64.0 % 63.9 % Operating expenses: Research and development 7,110 — 7,110 27,833 — 27,833 Sales and marketing 19,694 (2,654 ) 17,040 73,347 (7,748 ) 65,599 General and administrative 6,507   —   6,507   24,980   —   24,980   Total operating expenses 33,311   (2,654 ) 30,657   126,160   (7,748 ) 118,412   Adjusted EBITDA 13,983 2,427 16,410 38,004 8,355 46,359 Adjusted EBITDA margin 19.3 % 22.7 % 14.8 % 18.0 % Depreciation 2,745   —   2,745   9,832   —   9,832   Non-GAAP operating income 11,238 2,427 13,665 28,172 8,355 36,527 Non-GAAP operating margin 15.5 % 18.9 % 11.0 % 14.2 % Other income (expense), net 996   —   996   728   —   728   Income before income taxes 12,234 2,427 14,661 28,900 8,355 37,255 Provision for income taxes 150   —   150   300   —   300   Non-GAAP net income $ 12,084   $ 2,427   $ 14,511   $ 28,600   $ 8,355   $ 36,955     Non-GAAP net income per share: Basic $ 0.21   $ 0.04   $ 0.25   $ 0.49   $ 0.15   $ 0.64   Diluted $ 0.19   $ 0.04   $ 0.23   $ 0.47   $ 0.13   $ 0.60   Shares used in computing non-GAAP net income per share: Basic 58,926   —   58,926   58,076   —   58,076   Diluted 62,071   —   62,071   61,428   —   61,428      

FIVE9, INC.

RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT

(In thousands, except percentages)

(Unaudited)

    Three Months Ended   Twelve Months Ended December 31, 2018   December 31, 2017 December 31, 2018   December 31, 2017   GAAP gross profit $ 43,996 $ 33,040 $ 153,630 $ 117,121 GAAP gross margin 60.8 % 59.6 % 59.6 % 58.5 % Non-GAAP adjustments: Depreciation 2,041 1,523 7,456 5,949 Intangibles amortization 88 88 352 351 Stock-based compensation 942   594   3,333   2,202   Adjusted gross profit $ 47,067   $ 35,245   $ 164,771   $ 125,623   Adjusted gross margin 65.1 % 63.6 % 63.9 % 62.7 %    

FIVE9, INC.

RECONCILIATION OF GAAP NET INCOME (LOSS) TO ADJUSTED EBITDA

(In thousands)

(Unaudited)

    Three Months Ended   Twelve Months Ended December 31, 2018   December 31, 2017 December 31, 2018   December 31, 2017   GAAP net income (loss) $ 3,733 $ (631 ) $ (221 ) $ (8,969 ) Non-GAAP adjustments: Depreciation and amortization 2,838 2,068 10,274 8,314 Stock-based compensation 7,493 4,640 28,484 15,343 Interest expense 3,462 836 10,245 3,471 Interest (income) and other (1,359 ) (164 ) (3,315 ) (490 ) Legal settlement — — — 1,700 Legal and indemnification fees related to settlement 93 — 592 135 Reversal of interest and penalties on accrued federal fees (G&A) — — — (2,133 ) Provision for income taxes 150   126   300   268   Adjusted EBITDA $ 16,410   $ 6,875   $ 46,359   $ 17,639   Adjusted EBITDA as % of revenue 22.7 % 12.4 % 18.0 % 8.8 %    

FIVE9, INC.

RECONCILIATION OF GAAP OPERATING INCOME (LOSS) TO NON-GAAP OPERATING INCOME

(In thousands)

(Unaudited)

    Three Months Ended   Twelve Months Ended December 31, 2018   December 31, 2017 December 31, 2018   December 31, 2017   GAAP operating income (loss) $ 5,986 $ 167 $ 7,009 $ (5,720 ) Non-GAAP adjustments: Stock-based compensation 7,493 4,640 28,484 15,343 Intangibles amortization 93 116 442 465 Legal settlement — — — 1,700 Legal and indemnification fees related to settlement 93 — 592 135 Reversal of interest and penalties on accrued federal fees (G&A) —   —   —   (2,133 ) Non-GAAP operating income $ 13,665   $ 4,923   $ 36,527   $ 9,790      

FIVE9, INC.

RECONCILIATION OF GAAP NET INCOME (LOSS) TO NON-GAAP NET INCOME

(In thousands, except per share data)

(Unaudited)

    Three Months Ended   Twelve Months Ended December 31, 2018   December 31, 2017 December 31, 2018   December 31, 2017   GAAP net income (loss) $ 3,733 $ (631 ) $ (221 ) $ (8,969 ) Non-GAAP adjustments: Stock-based compensation 7,493 4,640 28,484 15,343 Intangibles amortization 93 116 442 465 Amortization of debt discount and issuance costs — 20 129 80 Amortization of discount and issuance costs on convertible senior notes 3,099 — 7,881 — Legal settlement — — — 1,700 Legal and indemnification fees related to settlement 93 — 592 135 Reversal of interest and penalties on accrued federal fees (G&A) — — — (2,133 ) Non-cash adjustment on investment —   (133 ) (352 ) (366 ) Non-GAAP net income $ 14,511   $ 4,012   $ 36,955   $ 6,255   GAAP net income (loss) per share: Basic $ 0.06   $ (0.01 ) $ —   $ (0.16 ) Diluted $ 0.06   $ (0.01 ) $ —   $ (0.16 ) Non-GAAP net income per share: Basic $ 0.25   $ 0.07   $ 0.64   $ 0.11   Diluted $ 0.23   $ 0.07   $ 0.60   $ 0.11   Shares used in computing GAAP net income (loss) per share: Basic 58,926   56,034   58,076   54,946   Diluted 62,071   56,034   58,076   54,946   Shares used in computing non-GAAP net income per share: Basic 58,926   56,034   58,076   54,946   Diluted 62,071   59,905   61,428   59,073      

FIVE9, INC.

SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION

(In thousands)

(Unaudited)

    Three Months Ended December 31, 2018   December 31, 2017

Stock-BasedCompensation

  Depreciation  

IntangiblesAmortization

Stock-BasedCompensation

  Depreciation  

IntangiblesAmortization

  Cost of revenue $ 942 $ 2,041 $ 88 $ 594 $ 1,523 $ 88 Research and development 1,010 331 — 807 170 — Sales and marketing 1,747 1 5 1,128 2 28 General and administrative 3,794   372   —   2,111   257   — Total $ 7,493   $ 2,745   $ 93   $ 4,640   $ 1,952   $ 116   Twelve Months Ended December 31, 2018 December 31, 2017

Stock-BasedCompensation

Depreciation

IntangiblesAmortization

Stock-BasedCompensation

Depreciation

IntangiblesAmortization

  Cost of revenue $ 3,333 $ 7,456 $ 352 $ 2,202 $ 5,949 $ 351 Research and development 5,303 1,036 — 3,042 795 — Sales and marketing 6,307 5 90 4,364 6 114 General and administrative 13,541   1,335   —   5,735   1,099   — Total $ 28,484   $ 9,832   $ 442   $ 15,343   $ 7,849   $ 465    

FIVE9, INC.

RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME – GUIDANCE

(In thousands, except per share data)

(Unaudited)

    Three Months Ending   Year Ending March 31, 2019 December 31, 2019 Low   High Low   High   GAAP net loss $ (5,725 ) $ (4,725 ) $ (22,075 ) $ (19,075 ) Non-GAAP adjustments: Stock-based compensation 9,658 9,658 45,723 45,723 Intangibles amortization 88 88 351 351 Amortization of discount and issuance costs on convertible senior notes 3,079 3,079 12,801 12,801 Income tax expense effects (1) —   —   —   —   Non-GAAP net income $ 7,100   $ 8,100   $ 36,800   $ 39,800   GAAP net loss per share, basic and diluted $ (0.10 ) $ (0.08 ) $ (0.36 ) $ (0.31 ) Non-GAAP net income per share: Basic $ 0.12   $ 0.14   $ 0.60   $ 0.65   Diluted $ 0.11   $ 0.13   $ 0.58   $ 0.62   Shares used in computing GAAP net loss per share and non-GAAP net income per share: Basic 60,000   60,000   61,000   61,000   Diluted 63,000   63,000   64,000   64,000    

(1) Non-GAAP adjustments do not have an impact on our income tax provision due to past non-GAAP losses.

Investor Relations Contacts:

Five9, Inc.Barry ZwarensteinChief Financial Officer925-201-2000 ext. 5959IR@five9.com

The Blueshirt Group for Five9, Inc.Lisa Laukkanen415-217-4967Lisa@blueshirtgroup.com

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