Five9 to Acquire Whendu’s iPaaS Platform to Accelerate Enterprise Adoption of Cloud Contact Centers
12 Novembro 2019 - 11:00AM
Business Wire
Combination will allow enterprises to move to
the cloud rapidly by integrating workflows in real-time
Five9, Inc. (NASDAQ: FIVN), the leading provider of the
intelligent cloud contact center, today announced the execution of
a definitive agreement to acquire Whendu’s iPaaS platform, which is
designed for the specific needs of the contact center. Whendu helps
accelerate the contact center migration to the cloud by making it
easier for enterprises to integrate with their existing environment
and carry forward customized business processes.
Whendu’s iPaaS platform provides a no-code, visual application
workflow tool, optimized for contact centers, that is designed
to:
- Empower citizen developers, such as business analysts,
developers, partners and system integrators
- Allow business analysts to rapidly respond to changing business
requirements in real-time
- Empower businesses to improve ROI by easily integrating widely
available cloud services and premise-based systems
- Maximize investment in cloud-based contact centers by
connecting homegrown systems with the entire enterprise
- Accelerate agility and speed of the enterprise to keep up with
the shifting technology landscape driven by increasing customer
expectations
To date, Whendu has 50+ out-of-the box application connectors
that are ready to use.
“As enterprises transition from premise contact centers to the
cloud, we’ve seen two problems arise,” said Rowan Trollope, CEO,
Five9. “First, difficulty migrating due to custom integrations and
complex workflows tying contact centers to business systems.
Second, as enterprises look to improve customer service, the
resulting workflows are often complex and require custom
development work. Development resources are scarce and expensive
making both problems challenging.”
“The acquisition of Whendu’s iPaaS platform solves both of these
problems through a powerful platform that enables the citizen
developer (business analysts, contact center operations folks, and
others) to visually create custom workflows with no coding
required, reducing the complexity and cost of integrating disparate
systems,” concludes Trollope.
“We are thrilled to join Five9 and help in the advancements of
enterprises moving to the cloud,” said Ray Soto, CEO, Whendu. “The
combination of Five9 and the Whendu iPaaS platform will make it
easier for enterprises to make the move by rapidly integrating
workflows in real-time.”
“CCaaS became a no-brainer by 2015 for contact centers with less
than 50 agents. By 2017, that number grew to 300. For larger,
enterprise contact centers - with potentially thousands of seats –
the operational issues of migration have often impeded progress,”
said Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith
Analytics. “The addition of Whendu adds assets to Five9’s arsenal
to ease the burdens of transitioning to the cloud as well as
helping contact centers to continue to innovate using all the cloud
has to offer.”
Five9 expects the transaction to close this week.
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center space, bringing the power of cloud
innovation to customers and facilitating more than five billion
call minutes annually. Five9 provides end-to-end solutions with
omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
Genius platform is reliable, secure, compliant and scalable;
designed to create exceptional personalized customer
experiences.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
Podcast.
Forward Looking
Statements
This news release contains certain forward-looking statements,
including the statements in the quotes from our and Whendu’s Chief
Executive Officer, including statements regarding the expected
synergies and benefits from the acquisition, the benefits to
Five9’s customers and potential customers, and the expected closing
date of the transaction, that are based on our current expectations
and involve numerous risks and uncertainties that may cause these
forward-looking statements to be inaccurate. Risks that may cause
these forward-looking statements to be inaccurate include, among
others: (i) our quarterly and annual results may fluctuate
significantly, including as a result of the timing and success of
new product and feature introductions by us, may not fully reflect
the underlying performance of our business and may result in
decreases in the price of our common stock; (ii) if we are unable
to attract new clients or sell additional services and
functionality to our existing clients, our revenue and revenue
growth will be harmed; (iii) our recent rapid growth may not be
indicative of our future growth, and even if we continue to grow
rapidly, we may fail to manage our growth effectively; (iv) failure
to adequately expand our sales force could impede our growth; (v)
if we fail to manage our technical operations infrastructure, our
existing clients may experience service outages, our new clients
may experience delays in the deployment of our solution and we
could be subject to, among other things, claims for credits or
damages; (vi) security breaches and improper access to or
disclosure of our data, our clients’ data, their customers’ data,
or other cyber-attacks on our systems, could result in litigation
and regulatory risk, harm our reputation and adversely affect our
business; (vii) the markets in which we participate involve
numerous competitors and are highly competitive, and if we do not
compete effectively, our operating results could be harmed; (viii)
if our existing clients terminate their subscriptions or reduce
their subscriptions and related usage, our revenues and gross
margins will be harmed and we will be required to spend more money
to grow our client base; (ix) our growth depends in part on the
success of our strategic relationships with third parties and our
failure to successfully grow and manage these relationships could
harm our business; (x) we have established, and are continuing to
increase, our network of master agents and resellers to sell our
solution; our failure to effectively develop, manage, and maintain
this network could materially harm our revenues; (xi) we sell our
solution to larger organizations that require longer sales and
implementation cycles and often demand more configuration and
integration services or customized features and functions that we
may not offer, any of which could delay or prevent these sales and
harm our growth rates, business and operating results; (xii)
because a significant percentage of our revenue is derived from
existing clients, downturns or upturns in new sales will not be
immediately reflected in our operating results and may be difficult
to discern; (xiii) we rely on third-party telecommunications and
internet service providers to provide our clients and their
customers with telecommunication services and connectivity to our
cloud contact center software and any failure by these service
providers to provide reliable services could cause us to lose
clients and subject us to claims for credits or damages, among
other things; (xiv) we have a history of losses and we may be
unable to achieve or sustain profitability; (xv) the contact center
software solutions market is subject to rapid technological change,
and we must develop and sell incremental and new products in order
to maintain and grow our business; (xvi) we may not be able to
secure additional financing on favorable terms, or at all, to meet
our future capital needs; (xvii) failure to comply with laws and
regulations could harm our business and our reputation; (xviii) we
may not have sufficient cash to service our convertible senior
notes and repay such notes, if required; (xix) that we may not
achieve the intended benefits of the acquisition or may not deliver
our expected return on investment, we may incur unexpected costs or
liabilities related to the transaction, the Whendu platform may not
achieve market acceptance by our customers and potential customers,
and that the transaction may not close when expected or at all; and
(xx) the other risks detailed from time-to-time under the caption
“Risk Factors” and elsewhere in our Securities and Exchange
Commission filings and reports, including, but not limited to, our
most recent annual report on Form 10-K and quarterly report on Form
10-Q. Such forward-looking statements speak only as of the date
hereof and readers should not unduly rely on such statements. We
undertake no obligation to update the information contained in this
press release, including in any forward-looking statements.
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version on businesswire.com: https://www.businesswire.com/news/home/20191112005652/en/
Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
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