Five9 Sees Market Success in New Joint Offering with Zoom
10 Dezembro 2019 - 11:00AM
Business Wire
Jointly developed solution allows seamless call
routing between Zoom Phone and the Five9 Intelligent Cloud Contact
Center bringing customers the benefits of a fully integrated UC and
CCaaS world
Five9, Inc. (NASDAQ: FIVN), the leading provider of the
Intelligent Cloud Contact Center, today announced the deployment of
a joint customer based on its partnership with Zoom Video
Communications, Inc. The company, a provider of restaurant point of
sale (POS) equipment, is now live with Zoom Phone and the Five9
Intelligent Cloud Contact Center. The combined solution includes a
powerful cloud-to-cloud telephony integration between the two
products. This integration allows calls to be seamlessly routed
between the Zoom Phone unified communications application and
Five9. The customer selected modern cloud applications from Five9
and Zoom to replace an aging premises-based system that was no
longer meeting their business needs.
This cloud-to-cloud integration, which features direct network
peering over a private network, allows calls to be effortlessly
moved between Zoom Phone and Five9. This is achieved without
incurring additional toll charges.
- Calls to a company’s general number can be automatically
redirected to the contact center by a simple routing instruction in
the Zoom auto attendant that sends the call to the Five9 IVR;
- Calls requiring contact center personnel can be directed to
correct skill groups;
- Calls to a 1-800 number can be redirected to a specialist work
group that is not part of the contact center, through a transfer
from Five9 to Zoom Phone;
- Five9 contact center agents can engage with back office experts
who are using Zoom Phone. The agent can consult with experts,
conference them in, or transfer the call.
“Seamlessly connecting callers between the Zoom cloud and Five9
enables organizations to optimize interaction between their contact
center and UC platforms,” said Rowan Trollope, CEO, Five9. “We are
excited to work together with Zoom to create the best product
experience possible with the shared focus on making every customer
happy.”
“We are pleased to further our collaboration with Five9,” said
Eric Yuan, CEO, Zoom. “This integration with Five9 ensures that our
joint customers have access to the market-leading solution that
encompasses Meetings, Unified Communications and Contact
Center.”
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center market, bringing the power of cloud
innovation to customers and facilitating more than five billion
call minutes annually. Five9 provides end-to-end solutions with
omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
GeniusTM platform is reliable, secure, compliant and scalable;
designed to create exceptional personalized customer
experiences.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
Podcast.
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version on businesswire.com: https://www.businesswire.com/news/home/20191210005298/en/
Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
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