US Real Estate Franchise Chooses Five9 for the Intelligent Cloud Contact Center’s CRM Integration
19 Dezembro 2019 - 11:00AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of the
intelligent cloud contact center, today announced that a US
nationwide real estate investor has chosen to replace its on
premise contact center and move to the cloud with Five9.
The franchise provides services to homeowners who need to
quickly sell their properties and are willing to take less money
for them. More than 1,000 agents staff the inbound contact center
to field calls from sellers and connect them to franchise owners in
their respective locations. The company was using an on premise
contact center solution that has a poor integration to Salesforce,
their CRM. This inhibited them from expanding their marketing
strategy.
Five9 worked with them to quickly and efficiently implement the
Five9 Genius™ Intelligent Cloud Contact Center platform, that
provides a fully scalable, flexible, and zero maintenance
experience. Five9 features a robust Salesforce integration built
into its design and is capable of handling complex IVR routing and
outbound dialing campaigns, two areas they had found challenging.
Additionally, Five9 offers complete omnichannel support options
with email, chat, and social as well as leading workforce
optimization solutions.
“It was important for us to demonstrate how robust the Five9 and
Salesforce integration is, and how we are designed to meet their
complex requirements,” said Dan Burkland, President, Five9. “We
believe in providing a high touch experience to our customers who
are transforming customer experiences by modernizing their contact
centers in the cloud. A key part of this requirement is that your
systems talk to each other and work seamlessly together. The Five9
platform comes with built-in integrations and APIs that enable
contact centers to support every agent in delivering great
experiences to every customer.”
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center space, bringing the power of cloud
innovation to customers and facilitating more than five billion
call minutes annually. Five9 provides end-to-end solutions with
omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
Genius™ platform is reliable, secure, compliant and scalable;
designed to create exceptional personalized customer
experiences.
For more information visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog.
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version on businesswire.com: https://www.businesswire.com/news/home/20191219005095/en/
Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
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