Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration
10 Março 2020 - 10:00AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of the
intelligent cloud contact center, today announced that a global web
conferencing and collaboration solution provider has chosen Five9
for its close collaboration and integration with Salesforce.
Previously, the global enterprise’s system did not integrate
with their customer relationship management platform, Salesforce.
This resulted in the enterprise’s 150 agents, who field inbound
support and sales calls, to lose valuable time looking up caller
info, causing a poor service experience for customers.
The enterprise chose Five9 for its deep Salesforce integration,
call routing, visual IVR, chat, email, and screen pops. They also
needed virtual private networks (VPNs) for multiple locations, as
well as data center connectivity, quality management, and speech
analytics – which Five9 delivered.
Five9 has a robust and native integration with Salesforce and
worked closely with the Salesforce team to conduct joint demos and
onsite meetings with the customer.
“We have a great relationship with Salesforce and being able to
show how we work as one team really made a difference for this
customer,” said Dan Burkland, President, Five9. “Customer data is
your gold, and that data resides in your CRM. Every part of your
business needs to be able to access customer data seamlessly, and
this is especially important in the contact center. Agents need to
be able to have caller data delivered automatically to create great
customer experiences. Five9 has been working with Salesforce for
years to ensure that our integration empowers our customers to do
this.”
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center space, bringing the power of cloud
innovation to customers and facilitating more than five billion
call minutes annually. Five9 provides end-to-end solutions with
omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
Genius platform is reliable, secure, compliant and scalable;
designed to create exceptional personalized customer
experiences.
For more information visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200310005163/en/
Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
Five9 (NASDAQ:FIVN)
Gráfico Histórico do Ativo
De Set 2024 até Out 2024
Five9 (NASDAQ:FIVN)
Gráfico Histórico do Ativo
De Out 2023 até Out 2024