Enterprises are Migrating to Five9 in 48 Hours to Enable Agents to Work From Home During Coronavirus Outbreak
01 Abril 2020 - 10:00AM
Business Wire
The Five9 Intelligent Cloud Contact Center
Keeps People Working, Connected and Safe
Five9, Inc. (NASDAQ: FIVN), the leading provider of the
intelligent cloud contact center, today announced that as part of
their ongoing efforts to help organizations execute their business
continuity plans during the coronavirus (COVID-19) outbreak, Five9
has enabled tens of thousands of contact center agents to work from
home across the globe.
“We are experiencing a huge influx of enterprises needing to
quickly pivot to a fully work from home model during the spread of
COVID-19,” said Dan Burkland, Five9 President. “Our existing
enterprise clients have largely made this transition already and
are delivering uninterrupted service to their customers during this
trying time. We are thankful that our Five9 solutions allows agents
to work from anywhere out of the box as a standard capability.”
For existing customers, the move was simple and easy. Five9
helped its customers move tens of thousands of agents seamlessly
between working from the office to working from home with no change
in the customer or agent experience. All the contact center agents
need is a computer, a headset, and an internet connection.
For contact centers quickly looking to move to a remote
workforce, Five9 has launched the Five9 FastTrack program which
offers a 48 hour turnaround time to quickly migrate your contact
center to the cloud and support a work from anywhere model.
“It is remarkable to see how the power of cloud has been a
driving force in keeping people employed and connected during these
uncertain times,” said Andy Dignan, Five9 SVP of Global Partners,
Services and International Sales. “At Five9, we are committed to
quickly and efficiently deploying agents to the cloud to support a
safe and reliable work from home model.”
To learn more about the Five9 FastTrack program, click here.
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center space, bringing the power of cloud
innovation to customers and facilitating more than six billion call
minutes annually. Five9 provides end-to-end solutions with
omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
Genius platform is reliable, secure, compliant and scalable;
designed to create exceptional personalized customer
experiences.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
Podcast.
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Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
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