Five9 Intelligent Cloud Contact Center Powers COVID-19 Hotlines Across the Nation
02 Abril 2020 - 10:00AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), the leading provider of the
intelligent cloud contact center, today announced the company’s
software is being utilized with coronavirus (COVID-19)
informational hotlines to handle incoming calls across the United
States.
“In this unprecedented time of uncertainty, people are demanding
access to information,” said Dan Burkland, Five9 President. “Five9
is proud to offer a reliable and safe work from home solution that
enables agents to work remotely while also providing essential
information regarding COVID-19 to local residents. It is times like
these where the power of human connection and access to information
is of the utmost importance.”
To date, the Five9 Intelligent Cloud Contact Center is being
deployed in Orlando, Detroit and New York City to handle the
incoming call traffic of local COVID-19 informational hotlines. In
Detroit, the hotline required the rapid deployment of 5,000 inbound
lines. In 24 hours, Five9 quickly provisioned the lines and agents
were prepared to answer callers’ inquiries.
“Now is the time that we are able to demonstrate the quick
agility and scalability that the cloud offers,” said Burkland.
“Five9 has aided the seamless transition of tens of thousands of
agents to working remotely to comply with work from home mandates
while keeping enterprises functioning efficiently.”
For contact centers quickly looking to move to a remote
workforce, Five9 recently launched the Five9 FastTrack program
which offers a 48 hour turnaround time to quickly migrate contact
center to the cloud and support a work from anywhere model.
To learn more about the Five9 FastTrack program, click here.
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center space, bringing the power of cloud
innovation to customers and facilitating more than six billion call
minutes annually. Five9 provides end-to-end solutions with
omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
Genius platform is reliable, secure, compliant and scalable;
designed to create exceptional personalized customer
experiences.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
Podcast.
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Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
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