Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely
09 Abril 2020 - 10:00AM
Business Wire
Five9, Inc (NASDAQ: FIVN), a leading provider of the intelligent
cloud contact center, announced today that the company assisted a
leading Canadian provider for home, automobile and business
insurance to swiftly move 1,200 agents to work remotely as COVID-19
work from home mandates increased.
“The agility of the cloud empowers contact centers to quickly
pivot to a completely remote workforce,” said Dan Burkland, Five9
President. “Luckily for this business, they had already made the
move to the Five9 Intelligent Cloud Contact Center and were
equipped to immediately support a work from home model – keeping
their employees safe and healthy without any disruption to their
customers or brokers.”
Additionally, the insurance provider is leveraging Five9
Workforce Management powered by Verint that allows the business to
maintain forecasting and scheduling for remote staff. Managers are
also utilizing quality management solutions to continue to monitor,
score calls, and ensure compliance all while working from home.
“Companies that have adopted the cloud have the ability to scale
and adapt at rapid speeds, which is a major benefit especially
during these unprecedented times,” continued Burkland. “Five9 is
proud to support businesses by offering solutions that maintain
‘business as usual’ service levels, agent experiences, and customer
experiences, even when facing these unusual circumstances.”
To learn more about how Five9 can help businesses move to the
cloud, click here.
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center space, bringing the power of cloud
innovation to customers and facilitating more than six billion call
minutes annually. Five9 provides end-to-end solutions with
omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
Genius platform is reliable, secure, compliant and scalable;
designed to create exceptional personalized customer
experiences.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
Podcast.
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Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
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