Five9 Assists International Medical Device Enterprise to Move to the Cloud within 48 Hours
14 Abril 2020 - 10:00AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading cloud contact center
provider, today announced that the company enabled a major
international medical device manufacturer to move their insurance
verification operations to the cloud in under 48 hours.
In 2019, Five9 successfully migrated the customer’s global human
resources operations, located in Europe, Asia, South America, and
the United States, to the cloud. As the COVID-19 crisis escalated,
the company’s other contact centers struggled to support agents
working from home due to their on-premise solutions – especially,
their insurance verification group.
Due to the smooth rollout of their HR division, the company
asked to quickly migrate their insurance verification group to the
Five9 Intelligent Cloud Contact Center. Within 48 hours, the
insurance verification division’s agents were live on Five9 and
fully enabled to operate from home.
“We are proud that in a time of need our customer came to us for
help knowing that they could trust Five9 to get the job done,” said
Dan Burkland, Five9 President. “Our commitment to providing fast,
scalable and reliable contact center solutions has never been more
important, especially in these uncertain times where our customers
need us the most. We are here to help keep people working,
connected and safe.”
To learn about the Five9 FastTrack program, click here.
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center space, bringing the power of cloud
innovation to customers and facilitating more than six billion call
minutes annually. Five9 provides end-to-end solutions with
omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
Genius platform is reliable, secure, compliant and scalable;
designed to create exceptional personalized customer
experiences.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
Podcast.
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Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
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