Capital Market Laboratories (CMLviz) Interviews Five9 (FIVN) CEO – The world of contact center is going to stay at home per...
01 Julho 2020 - 8:58AM
In an interview with Capital Market Laboratories (CMLviz), Chief
Executive Officer of Five9 (NASDAQ:FIVN) Rowan Trollope had a
clear message:
- Five9’s largest customers are moving 50% to 80% of
their call center staff to a permanent work-at-home arrangement.
That shift that may become permanent has the potential to fuel new
product offerings from Five9.
- Five9’s contact center is being integrated with the
Zoom Meetings program, to more nimbly pass customer calls back and
forth between the call center and other employees. In addition,
Five9 will get the benefit of having the Zoom sales team and sales
channel bring Five9 into deals.
- One of the most crucial takeaways from the latest
quarter reported was the AT&T partnership for Five9. “I think
the meaningful thing also about it is that they didn’t choose a
product for on prem, and one for cloud. They chose cloud all-in.
And that’s definitely a shift for them.”
In a far-ranging interview with the CEO we discussed the future
of the business and all of technology.
Read: The world of contact center is going to stay at home
perhaps permanently, Five9 (FIVN) CEO Rowan Trollope tells Capital
Market Laboratories
Media queries
Alicia Newman, Director Client Services
Capital Market Laboratories
support@cmlviz.com
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