Five9 Announces Joint Customer, ProSites, is Utilizing UC Integration With Microsoft Teams
12 Novembro 2020 - 11:00AM
Business Wire
Five9, Inc (NASDAQ: FIVN) an industry-leading provider of the
intelligent cloud contact center, today demonstrates continued
collaboration with Microsoft as it expands new customer wins using
the Five9 UC integration with Microsoft Teams. The latest customer,
ProSites, a provider of online marketing solutions for dental,
medical and accounting professionals, is using the integration.
ProSites is actively using the Five9 Intelligent Cloud Contact
Center to power unified voice and digital communications alongside
Teams to help it provide real-time sales and support for new and
existing clients.
The Five9 integration with Teams increases first call resolution
and improves customer experiences by reducing silos between agents
and subject matter experts enabling agents to easily locate,
contact, and transfer to back-office experts.
ProSites selected the Five9 Intelligent Cloud Contact Center
platform to move from their existing on-premise solution to a
modern, multi-cloud architecture with innovative capabilities –
such as Agent Assist, workflow automation, and virtual assistants.
Five9 made migrating to the cloud easy, working with ProSites to
not only optimize their call center operations but quickly
deploying differentiated features to engage across channels with
both prospects and existing customers.
Historically, when ProSites wanted to engage subject matter
experts and account managers outside of the traditional contact
center in a customer call, agents would manually look for experts
who were available to speak – resulting in longer customer call
times. The Five9 integration with Teams helped address this delay
in service, making it easy for agents to see the availability of
experts outside the contact center and include them in customer and
prospect conversations immediately.
“With the Five9 integration with Microsoft Teams, we were able
to put our customers and prospects in touch with our subject matter
experts and account managers immediately; directly enhancing the
overall customer experience,” said Keith Washington, VP of
Products, ProSites. “We’ve been able to spend less time searching
for the right expert and refocus our attention to providing the
right answers to customers real-time."
“Five9 is proud to see our unique Direct Routing for Microsoft
Teams, as well as Agent-Expert Consultation for Teams, in action
with many of our customers so quickly since we launched,” said
Anand Chandrasekaran, EVP of Product Management and Design, Five9.
“Today’s consumer expectations are higher than ever, and they
expect to have their questions answered in a quick and efficient
manner. This timely integration allows businesses to leverage all
of its knowledge and come together as a team to provide the best
customer experience during a critical period.”
For more information about UC Integration with Teams, please
visit Five9 UC Integration or contact your Five9 sales or partner
manager.
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center space, bringing the power of cloud
innovation to customers and facilitating more than six billion call
minutes annually. Five9 provides end-to-end solutions with
omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
Genius platform is reliable, secure, compliant and scalable;
designed to create exceptional, personalized customer
experiences.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
Podcast.
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version on businesswire.com: https://www.businesswire.com/news/home/20201112005079/en/
Media Contact: Five9 Kendall Taylor 925-231-2196
kendall.taylor@five9.com
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