Five9 and Deloitte Digital Form Alliance to Transform Digital Engagement and Elevate the Human Experience
10 Dezembro 2020 - 11:00AM
Business Wire
Five9, Inc (NASDAQ: FIVN) an industry-leading provider of the
intelligent cloud contact center, today announced that the company
has entered into an alliance agreement with Deloitte Digital, part
of Deloitte Consulting LLP, one of the largest professional
services organizations in the world. As part of the alliance, the
organizations will work together to accelerate growth and critical
Go To Market strategies in key regions and verticals.
Five9 and Deloitte Digital have collaborated over the past
several years to bring transformational Cloud Contact Center as a
Service (CCaaS) solutions to clients. Building on past successes,
and fueled by the market momentum, the new alliance provides
companies from around the globe more options to improve their
customer experience, including an intelligent cloud contact center
with the ability to rapidly deploy and expand functionality.
“With significant and growing demand for Cloud Contact Center as
a Service migration, Five9’s capabilities can help us to deliver
positive service experiences for our clients and their customers,”
said Andy Haas, Service Excellence leader, Deloitte Digital. “As
the global pandemic leads more enterprises to prioritize contact
center modernization and emphasize the human experience, this
alliance enables Five9 and Deloitte Digital to guide companies in
their transformation journey from inception through deployment and
operation.”
Recently, Deloitte Digital was named the System Integrator
Partner of the Year for the second year in a row at the annual
Five9 CX Summit conference. The Digital Customer offering at
Deloitte Digital helps leading companies across industries to apply
human insights to design, build and operate service and sales
solutions that create impactful experiences.
“Five9 is proud to extend our relationship with Deloitte Digital
to offer our best of breed cloud solution to the global breadth and
reach of the organization,” said Rowan Trollope, CEO, Five9. “This
alliance reinforces our global momentum and focus on large
enterprises and international markets.”
“The news of Five9 and Deloitte Digital establishing an alliance
validates the faith Deloitte has in Five9’s ability to help drive
innovation and digital,” said Nancy Jamison, Industry Director at
Frost & Sullivan. “The alliance should significantly expand
Five9’s market reach through direct access to key business decision
makers across international enterprises.”
To learn more about the Five9 and Deloitte alliance, contact
Patrice.DeLorey@five9.com
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center space, bringing the power of cloud
innovation to customers and facilitating more than six billion call
minutes annually. Five9 provides end-to-end solutions with
omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
Genius platform is reliable, secure, compliant and scalable;
designed to create exceptional, personalized customer
experiences.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
Podcast.
About Deloitte
Please see www.deloitte.com/us/about for a detailed description
of our legal structure.
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Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
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