Capital Market Laboratories (CMLviz) Interviews Five9 (FIVN) CEO – Automation of call centers is a very large market
22 Março 2021 - 3:21PM
In an interview with Capital Market Laboratories (CMLviz), Chief
Executive Officer of Five9 Rowan Trollope had a clear message:
- The company is winning
more large enterprise deals, including the company’s biggest ever,
for $12 million.
- Contact center automation
via voice technologies is “a very, very large
opportunity.” Automation programs are starting to
lead the discussion with clients, and appear to help bring in new
business.
- Revenue growth accelerated
in Q4 2020 from 27% to 33%.
In an interview with the CEO, we discussed the future of the
business, the impact of the innovation surrounding Alexa and Google
Assistant, the opportunity in automation, and all of call center
technology.
Read: Five9 CEO Rowan Trollope: Automation of
call centers is a very, large market
Media queries
Alicia Newman, Managing Director
Capital Market Laboratories
support@cmlviz.com
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