Nextiva and Five9 Team Up to Help Businesses Deliver Seamless Customer Communications
09 Junho 2021 - 1:04PM
Business Wire
Strategic partnership and integrated solution
will enable streamlined and reimagined contact center
experiences
Nextiva, a cloud communications company, announced today its
partnership with Five9, Inc. (NASDAQ: FIVN), a leading provider of
the intelligent contact center, to deliver a new integrated Unified
Communications and Cloud Contact Center offering. The joint
offering will help organizations engage with customers, connect
team conversations, and empower contact center agents with
streamlined workflows so they can deliver outstanding customer
experiences.
The partnership facilitates a simpler process for businesses,
allowing them to further streamline contact center operations by
optimizing their overall cloud investments using a single vendor,
Nextiva, for both UCaaS and Five9 CCaaS. The first release of the
integration will bring the Five9 and Nextiva platforms together as
a unified solution that enables seamless calls between the two
systems. This announcement builds on the success Nextiva has had as
the leading selling partner of Inference Solutions Intelligent
Virtual Agents (IVAs) prior to the Five9 acquisition. Nextiva’s
customer base and channel partners will now have access to the
Five9 product portfolio, including the Five9 Intelligent Cloud
Contact Center, Five9 WFO, Five9 Agent Assist, Five9 IVA, and Five9
Workflow Automation.
“The Nextiva platform is built on a foundation of Amazing
Service and is consistently highly rated in the market by some of
the strongest brands,” said Dan Burkland, Five9 President. “With a
shared customer-first focus, Five9 and Nextiva have a unique
opportunity to go to market together to help businesses reimagine
CX with increased agent productivity, business agility, revenue,
and customer trust and loyalty.”
Nextiva’s cloud-based phone service brings communications
together with business applications, intelligence, and automation
to help businesses communicate, build deeper connections with
customers, and manage all conversations in one place. The company
has been named Best Business Phone Service by U.S. News & World
Report two years in a row, and a G2 Leader in VoIP. Nextiva serves
more than 80,000 customers and processes billions of calls
annually. The company also works with a broad network of more than
4,000 partners in the U.S. market, many of which are shared with
Five9, creating a solid alignment to provide those partners with a
single source for CCaaS and UCaaS.
“Coming together with Five9 makes it easier for businesses to
create meaningful connections with their customers,” said Tomas
Gorny, Co-founder and CEO of Nextiva. “With this partnership, we
can better serve our customers by bringing them innovative and
cohesive solutions that meet their needs.”
About Nextiva
Nextiva® is a cloud communications company that helps businesses
build deeper connections with their customers. Nextiva has 80,000
customers around the world and distinguishes itself with Amazing
Service® and unbeatable reliability. The company was named Best
Business Phone System two years in a row by U.S. News & World
Report and Best Place to Work by Glassdoor. Learn more at
Nextiva.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210609005705/en/
Nextiva Shannon Latta 415-297-1488 Shannon.latta@nextiva.com
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