2021 Customer Experience (CX) Summit, Presented by Five9
24 Junho 2021 - 10:00AM
Business Wire
Five9 is pleased to present CX Summit 2021, a
global virtual event that will bring together CX and Contact Center
professionals alongside industry experts to explore how businesses
can rethink their customer experience and drive meaningful business
transformation.
Five9, Inc. (NASDAQ: FIVN), a leading provider of the
intelligent cloud contact center, today announced it will host its
annual CX Summit on September 1 and 2. The virtual event will
explore the trends, strategies and innovations driving customer
experience transformation, as well as best practices for embracing
change in the post-pandemic cloud contact center.
“Companies need to find a balance between the successes of the
past and the needs of the future, which will require them to move
further out along the digital transformation continuum,” said Donna
Fluss, president of DMG Consulting LLC, who will lead a CX Summit
session on Workforce Optimization (WFO). “I look forward to
reviewing the practical innovations in contact center as a service
(CCaaS) and WFO solutions that are intersecting to drive
enhancements in the servicing landscape, at the Five9 CX
Summit.”
Fluss will join a thoughtfully curated ensemble of industry
influencers including:
- Drew Kraus, Vice President and Analyst, Customer Service and
Support Technology, Gartner
- Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith
Analytics
- Blair Pleasant, President and Principal Analyst, COMMfusion
LLC
- Dan Miller, Lead Analyst and Founder, Opus Research
- Derek Top, Research Director, Opus Research
- Robin Gareiss, CEO and Principal Analyst, Metrigy
The theme of the 2021 event will be “Where Reimagined meets
Realized.” Inspirational speakers such as Mike Massimo, former NASA
Astronaut, New York Times Best Selling Author and frequent guest
star on the Big Bang Theory, and Five9 customers and partners will
share insights to encourage CX and contact center leaders to think
differently about how they approach their customer experience.
Speakers will also provide practical advice to ensure change leads
to real results now and in the future.
To support this interactive learning experience, the 2021 CX
Summit will introduce new session formats, such as:
- Deep Dive Discussions: Live 45-minute sessions that
delve into practical contact center use cases, step-by-step
training for Five9 products, and best practices across the CX
domain
- CX Discussion Groups: Live 45-minute sessions focused on
CX trends and best practices ranging from STIR/Shaken to the role
of the Intelligent Virtual Agent (IVA) in the contact center of
today and the future
- Ask the Product Reimagineers: Live 30-minute discussions
with open Q&A hosted by Five9 solution experts covering topics
from what to consider when moving to the cloud to how to get the
most out of your Five9 investment
In addition to Five9 solution experts, executive keynote
speakers will include:
- Rowan Trollope, Chief Executive Officer, Five9
- Jonathan Rosenberg, Chief Technology Officer and Head of AI,
Five9
- Callan Schebella, Executive Vice President, Product Management,
Five9
- Genefa Murphy, Chief Marketing Officer, Five9
“Now is the time for organizations to take a step back and think
differently about how they approach CX,” said Murphy, who will lead
sessions on women in tech, winning with Five9 partners and an
international customer panel. “CX Summit 2021 will be a forum for
industry leaders to come together with analysts and subject matter
experts and discuss what it means to reimagine customer experience,
realize tangible business results and delight consumers in today’s
service landscape.”
To learn more about the 2021 Five9 CX Summit and reserve your
spot, click here.
About Five9
Five9 is an industry-leading provider of cloud contact center
solutions, bringing the power of cloud innovation to more than
2,000 customers worldwide and facilitating billions of call minutes
annually. The Five9 Intelligent Cloud Contact Center provides
digital engagement, analytics, workflow automation, workforce
optimization, and practical AI to create more human customer
experiences, to engage and empower agents, and deliver tangible
business results. Designed to be reliable, secure, compliant, and
scalable, the Five9 platform helps contact centers increase
productivity, be agile, boost revenue, and create customer trust
and loyalty.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
Podcast.
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version on businesswire.com: https://www.businesswire.com/news/home/20210624005302/en/
Five9 Allison Wilson 352-502-9539 Allison.wilson@five9.com
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