Five9 is now part of the Gartner Peer Insights Customer First Program for Contact Center as a Service
04 Agosto 2021 - 10:30AM
Business Wire
Five9 signals its commitment to listening to
its customers and sourcing unbiased customer feedback as it joins
the Gartner Customer First Program.
Five9, Inc. (NASDAQ: FIVN), a leading provider of the
intelligent cloud contact center, today announced that it has
joined the Gartner Peer Insights Customer First Program for Contact
Center as a Service.
Gartner defines ‘Contact Center as a Service’ as “a SaaS-based
application that enables customer service organizations to manage
multichannel customer interactions holistically (using self- and
assisted-service) from both customer experience and an employee
experience perspective. CCaaS solutions are large systems of
differentiation, enabling an adaptive, flexible delivery model with
both native capabilities across the four pillars of great customer
service, as well as productized integrations to partner solutions,
through application marketplaces. Contact Center-as-a-Service
providers enable platform standardization across the customer
service organization.” The Gartner “Customer First program is
designed to build trust and credibility by signaling that a
technology provider solicits reviews from all customers and
recognizes the benefits of honest, unbiased feedback.”
To join the program, Five9 committed to review sourcing best
practices as defined by Gartner Peer Insights and added a review
sourcing widget to its website that enables customers to easily
submit and read reviews. This ensures that every Five9 customer has
an equal opportunity to share candid feedback, regardless of
whether it is positive or negative, as customers can submit the
review at will and they are published without involvement from
Five9. Leveraging industry recognized review sources such as
Gartner Peer Insights helps to inform Five9 product roadmaps and
internal operations such as services, support and more, as they
provide real world feedback from customers on what’s working and
where improvements may be needed.
“At Five9, everything we do begins and ends with our customers,”
said Genefa Murphy, CMO, Five9. “More than 2,000 companies choose
Five9 as their contact center solution, and joining the Gartner
Peer Insights Customer First program reflects our commitment to
helping them succeed. We are proud to take this step toward
building more trust between technology providers and their
customers, and we welcome all feedback because it fuels our passion
for helping businesses reimagine their customer experience.”
As of July 2021, more than 90% of Five9’s reviews on Gartner
Peer Insights are 4 or 5 stars based on a total of 208 reviews for
Virtual Contact Center (VCC) and Intelligent Cloud Contact Center,
and 89% of customers would recommend the company.
For more information on the Gartner Peer Insights Customer First
program, click here.
The Gartner Peer Insights Customer First program constitutes an
organization's commitment to solicit reviews from its customers
using programmatic sourcing strategies and best practices. They
neither represent the views of nor constitute an endorsement by,
Gartner or its affiliates.
About Five9
Five9 is an industry-leading provider of cloud contact center
solutions, bringing the power of cloud innovation to more than
2,000 customers worldwide and facilitating billions of call minutes
annually. The Five9 Intelligent Cloud Contact Center provides
digital engagement, analytics, workflow automation, workforce
optimization, and practical AI to create more human customer
experiences, to engage and empower agents, and deliver tangible
business results. Designed to be reliable, secure, compliant, and
scalable, the Five9 platform helps contact centers increase
productivity, be agile, boost revenue, and create customer trust
and loyalty.
For more information, visit www.five9.com.
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Five9 Allison Wilson 352-502-9539 Allison.wilson@five9.com
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