Five9 Recognized as an Innovation and Growth Leader in the Latin American Cloud Contact Center Market by Frost & Sullivan
02 Novembro 2021 - 10:00AM
Business Wire
Five9 is growing at a rapid rate in Latin
America, and its practical AI and automation solutions have placed
it high on the innovation scale.
Five9, Inc. (NASDAQ: FIVN), a leading provider of the
intelligent cloud contact center, announced today that it has been
recognized by Frost & Sullivan as an Innovation and Growth
leader in the Frost Radar™: Latin American Cloud Contact Center
Market, 2021. The benchmarking report identified Five9 as a top
performer in the region, noting its people, platform, delivery, and
flexibility as key drivers of success.
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Frost Radar™: Latin American Cloud
Contact Center Market, 2021 (Graphic: Frost & Sullivan)
Five9 is growing at a rapid rate in Latin America, increasing
the number of seats sold and deployed in the region by more than
130% in 2020. Key to this success has been the strong relationship
with local partners in Latin America (LATAM).
“The expanding partner ecosystem is increasing awareness and
allowing further adoption of Five9 solutions in Latin America,”
said Juan Gonzalez, Research Director, Information and
Communications Technologies, Frost & Sullivan. “The company is
also a top performer on the innovation scale, investing heavily in
AI and automation to enrich its native capabilities.”
In 2020, Five9 launched Five9 Intelligent Virtual Agent (IVA),
and Five9 Workflow Automation (WFA) to help contact center and CX
leaders implement practical AI solutions. These offerings help
companies to empower their agents, scale their operations, and
increase efficiency and connectivity between the contact center and
the broader organization.
Five9 also introduced four unique WFA applications. These
include: operational intelligence dashboards that increase business
agility by providing actionable real-time information; proactive
notifications that enhance the customer experience with outbound
alerts and updates; digital outreach to increase contact rates by
providing alternative engagement channels; and social engagement to
help organizations monitor social networking sites, react
intelligently, automate follow-up, and drive positive business
outcomes.
Since 2001, the Five9 Intelligent Cloud Contact Center has been
continually evolving its core underlying hyperscale architecture to
include additional microservices and enhanced security,
reliability, and scalability, all to help customers as they scale
their CX operations.
"We are honored to be recognized by Frost & Sullivan as an
innovation and growth leader in the Latin American cloud contact
center market," said Dan Burkland, President, Five9. "We look
forward to continuing to expand our international footprint with a
focus on product innovation, excellence in go-to-market execution,
and a strong and evolving partner ecosystem.”
Frost Radar™: Latin American Cloud Contact Center Market, 2021
provides results from an in-depth analysis built on a 360-degree
research methodology. The team of industry analysts identified
leaders excelling in terms of market reach, user adoption, growth
rates, product innovation, and CX, and recognizes them in the Frost
Radar with insight into their innovative offerings, projected
growth rates, strengths, and opportunities for the future.
For more information, click here.
Or join Five9’s LATAM CX Summit events, where you’ll hear from
Frost & Sullivan analysts Juan Gonzalez and Renato Pasquini,
and Five9 customers and partners about how they reimagined CX to
deliver better customer experiences. The Portuguese edition will
take place on November 9, and the Spanish edition will take place
on November 10.
About Five9
Five9 is an industry-leading provider of cloud contact center
solutions, bringing the power of cloud innovation to more than
2,000 customers worldwide and facilitating billions of call minutes
annually. The Five9 Intelligent Cloud Contact Center provides
digital engagement, analytics, workflow automation, workforce
optimization, and practical AI to create more human customer
experiences, to engage and empower agents, and deliver tangible
business results. Designed to be reliable, secure, compliant, and
scalable, the Five9 platform helps contact centers increase
productivity, be agile, boost revenue, and create customer trust
and loyalty.
For more information, visit www.five9.com.
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Five9 Allison Wilson 352-502-9539 Allison.wilson@five9.com
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