Cresta and Five9 Announce Real-Time
Integration Powered by Five9 VoiceStream.
SAN
FRANCISCO, March 18, 2022 /PRNewswire/ -- Cresta, the
leader in Real-Time Intelligence for the contact center, today
announced it has accredited its real-time integration with Five9
(NASDAQ: FIVN) the industry-leading cloud contact center platform.
The integration allows Cresta customers to connect into the Five9
AI driven customer engagement platform and allows Five9 customers
to easily implement Cresta's advanced AI-driven real-time
intelligence layer, removing technical barriers and increasing
overall value from both solutions. As a part of this partnership,
Five9 has also invested in Cresta's Series C funding.
"Cresta helps teams in contact centers
drive better customer experience CX."
Cresta helps teams in contact centers drive better customer
experience CX, ensure compliance, and unlock revenue opportunities
with its AI-driven, real-time coaching platform for agents
providing dynamic, live guidance based on the best practices of top
performers. Cresta also provides real-time visibility for managers
to see and track every conversation and agent progress. As a
result, Cresta helps teams improve their performance, increase CSAT
and RPC, lowering average handle time (AHT), and in turn boost
customer satisfaction and experience.
The Five9 platform provides a variety of open APIs for customers
and partners. Specifically, the VoiceStream API is a
developer-friendly, modern cloud-to-cloud real-time media streaming
API enabling frictionless integrations with partners and securely
protecting customers' voice data. Five9 VoiceStream helps
customers, partners and system integrators leverage the power of
real-time voice and add a broad range of value-added applications
on top of the Five9 platform.
"We are so excited to be working with Five9 as an accredited and
integrated partner," said Zayd Enam,
CEO and Co-founder of Cresta. "Five9 has solved one of the most
challenging aspects of contact center technology with VoiceStream;
making real-time integration easy, reliable, and secure rather than
a cost and time barrier to adopting new technologies. As integrated
solutions, we can deliver on the promise of better CX in
real-time."
"We are thrilled to partner with Cresta," says Rowan Trollpe,
CEO, Five9. "Five9's first commitment is to deliver better
customer experiences. This means investing in our own AI and
Automation platform and working with leading partners like Cresta
who want to build on top of our platform to bring additional use
cases to customers."
To learn more about Cresta and Five9, please visit the Cresta
listing in the Five9 CX Marketplace.
About Cresta
Cresta makes every customer interaction
excellent. Cresta turns real-time intelligence into real-time
action to make the contact center smarter – and every agent and
manager more productive. Powering customer experiences for
companies like CarMax, Blue Nile, Earthlink, Intuit, and Porsche,
Cresta is real-time AI for the real world.
For more information, please visit: https://cresta.com.
Follow our blog and connect with us on LinkedIn and Twitter.
Media Contact:
press@cresta.com
About Five9
Five9 is an industry-leading provider of
cloud contact center solutions, bringing the power of cloud
innovation to more than 2,500 customers worldwide and facilitating
billions of call minutes annually. The Five9 Intelligent Cloud
Contact Center provides digital engagement, analytics, workflow
automation, workforce optimization, and practical AI to create more
human customer experiences, to engage and empower agents, and
deliver tangible business results. Designed to be reliable, secure,
compliant, and scalable, the Five9 platform helps contact centers
increase productivity, be agile, boost revenue, and create customer
trust and loyalty.
For more information, visit www.five9.com.
Engage with us: Twitter, LinkedIn, Facebook, Blog, Dare to
Reimagine podcast.
Media Contact:
Five9
Allison Wilson
352-502-9539
Allison.wilson@five9.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/five9-partners-with-cresta-to-deliver-ai-driven-real-time-intelligence-301505880.html
SOURCE Cresta