Five9 Intelligent Virtual Agent Named a Leader in the 2022 Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants
01 Junho 2022 - 10:00AM
Business Wire
Five9 is the only full CCaaS provider featured
in the report and received top positioning among voice-first
providers for its strategic potential and product completeness and
flexibility.
Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the
intelligent cloud contact center, announced today that Five9
Intelligent Virtual Agent (IVA) has been named a leader in the 2022
Opus Research “Decision Makers’ Guide to Enterprise Intelligent
Assistants.” Five9 IVA leverages the latest AI technologies
(natural language processing, sentiment analysis, speech
recognition, text-to-speech) to deliver intuitive, effective
self-service in the contact center.
The 2022 Opus Research “Decision Makers’ Guide to Enterprise
Intelligent Assistants” presents a comprehensive assessment of 21
enterprise-grade Intelligent Assistant solution providers bringing
Conversational AI to support customer care, self-service, employee
assistance, messaging and device control. The report notes that
leaders are recognized for their holistic approach, high-value use
cases, omnichannel support, and growing ecosystems of partners and
industry collaborators.
Five9 is the only contact center provider featured in the report
and earned top positioning among Voice-First Assistance providers
for its vendor presence, product completeness and flexibility, and
the strategic potential of its vision and roadmap, which considers
AI an embedded part of the overall platform versus an add-on
capability.
The report states: “Our evaluation gives higher marks to
solution providers that take an approach that employs artificial
intelligence to augment human intelligence (and vice versa) when
deploying intelligent assistants.”
Callan Schebella, EVP of Product Management, Five9 said, “We
believe companies will see the biggest performance gains when
humans and machines collaborate and complement each other’s
capabilities. To help businesses move beyond simple, siloed
automation and harness this ‘collaborative intelligence,’ Five9 is
delivering solutions that make AI persistent throughout the
customer and agent experience, along with tools that make it easier
for contact center teams to build, deploy, train and derive
insights from the AI. We are honored to be recognized by Opus
Research for our approach.”
To download the report, click here.
About Five9
Five9 is an industry-leading provider of cloud contact center
solutions, bringing the power of cloud innovation to more than
2,500 customers worldwide and facilitating billions of call minutes
annually. The Five9 Intelligent Cloud Contact Center provides
digital engagement, analytics, workflow automation, workforce
optimization, and practical AI to create more human customer
experiences, to engage and empower agents, and deliver tangible
business results. Designed to be reliable, secure, compliant, and
scalable, the Five9 platform helps contact centers increase
productivity, be agile, boost revenue, and create customer trust
and loyalty.
For more information, visit www.five9.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20220601005200/en/
Five9 Allison Wilson 352-502-9539 Allison.wilson@five9.com
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