NEW
YORK, Aug. 10, 2022 /PRNewswire/ -- Kyndryl
(NYSE: KD), the world's largest IT infrastructure services
provider, today announced a global partnership and expanded
relationship with Five9 (NASDAQ: FIVN) to collaborate on
cloud-based contact center solutions that deliver personalized
experiences to customers and employees, while helping companies
navigate the rapidly changing needs and requirements of the digital
business landscape.
The partnership will leverage the combined strengths of
Kyndryl's Digital Workplace Services and its deep expertise in AI,
automation and cognitive analytics, powered by Five9's
industry-leading cloud contact center technology, to deliver
Kyndryl's Intelligent Cloud Contact Center (ICCC) platform to new
and existing customers.
Kyndryl and Five9 will offer businesses modernized,
cloud-enabled service desk capabilities while providing
personalized, end-to-end IT support for employees around the world.
Together, they will help new and existing customers move legacy
contact centers to the cloud, offering a state-of-the-art customer
support experience.
"Differentiating on customer experience now demands cloud
strategies," said Sheila
McGee-Smith, founder and principal analyst at McGee-Smith
Analytics. "Kyndryl's partnership with Five9 will benefit customers
and ecosystem partners by providing end-to-end contact center
solutions, services, and expertise to help enterprises increase
business agility, embrace innovation and accelerate CX
transformation."
Through this partnership, Kyndryl and Five9 have built a Global
Cloud Contact Center team that allows both firms to continuously
offer best-in-class skills, training and education, and
customer-facing solutions for Kyndryl's ecosystem partners and
practitioners.
"Being able to deliver elevated end-user experiences across both
employee IT support systems and customer-facing contact centers,
Kyndryl and Five9 are building on their current successes
together," said Ivan Dopplé, General Manager, Kyndryl Digital
Workplace Services Global Practice. "Five9 is a longstanding and
trusted partner for Kyndryl's Digital Workplace practice.
Strengthening our relationship with Five9 will further accelerate
the contact center transformation journeys for our valued
customers."
"We're thrilled to announce our reseller agreement and managed
services partnership with Kyndryl," said Jake Butterbaugh, Senior Vice President, Five9
Global Partner Sales. "Helping enterprises move away from
on-premises solutions to a cloud-based approach provides a more
consumer-led experience that empowers agents and engages employees
in new and meaningful ways. As our market segment continues to
grow, Kyndryl's worldwide presence and operational footprint in
over 60 countries will help Five9 continue to expand our global
reach."
As part of the agreement, Kyndryl has been recognized as a Five9
Gold Partner in 2022, Five9's highest level of partner.
Earlier this year, Five9 also named Kyndryl's Digital Workplace
practice as its 2021 "Systems Integrator Innovator of the
Year."
To learn more about Kyndryl's Digital Workplace Services, visit
https://www.kyndryl.com/us/en/services/digital-workplace.
About Kyndryl
Kyndryl (NYSE: KD) is the world's largest IT infrastructure
services provider. The company designs, builds, manages, and
modernizes the complex, mission-critical information systems that
the world depends on every day. Kyndryl's more than 90,000
employees serve over 4,000 customers in more than 60 countries
around the world, including 75 percent of the Fortune 100. For more
information, visit www.kyndryl.com.
About Five9
Five9 is an industry-leading provider of cloud contact center
solutions, bringing the power of cloud innovation to more than
2,500 customers worldwide and facilitating billions of call minutes
annually. The Five9 Intelligent Cloud Contact Center provides
digital engagement, analytics, workflow automation, workforce
optimization, and practical AI to create more human customer
experiences, to engage and empower agents, and deliver tangible
business results. Designed to be reliable, secure, compliant, and
scalable, the Five9 platform helps contact centers increase
productivity, be agile, boost revenue, and create customer trust
and loyalty. For more information, visit www.five9.com.
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Media Contact:
Kyndryl: press@kyndryl.com
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SOURCE Kyndryl