Five9 Wins Two Aragon Research Awards for Product Innovation and Marketing Leadership
15 Dezembro 2022 - 11:00AM
Business Wire
Vendors are rewarded for the core innovation of
their product or service, and Five9 CMO, Genefa Murphy, is
recognized for outstanding leadership and success.
Five9, a leading provider of the intelligent cloud contact
center, today announced that it has been recognized with two awards
from Aragon Research. Five9 has won the 2022 Aragon Research
Innovation award for Intelligent Contact Centers, and Genefa
Murphy, CMO of Five9, has won the 2022 Aragon Research Women in
Technology Award.
This is the fifth time Five9 has won Aragon’s Innovation award
for Intelligent Contact Centers, and last month Aragon also named
Five9 a Leader in its Aragon Research Globe for Intelligent Contact
Center. Throughout 2022, Five9 has delivered continuous innovation
while helping organizations migrate to the cloud and address their
business challenges. Recent enhancements to the Five9 platform
include rich media for digital and voice channels, multi-modal
engagement capabilities, real-time language translation, enhanced
developer tools for Five9 IVA Studio users, and integrated
analytics to optimize interactions.
‘We are honored to be recognized by Aragon Research for the
fifth straight year, as we continue to advance our platform to help
enterprises move into 2023, where customer experience will continue
to be at the forefront for brands,” said Callan Schebella, EVP of
Product Management at Five9. “We believe that this recognition
reflects our continued focus on delivering on our vision of
bringing collaborative intelligence to the contact center and
providing the industry’s most modern platform for customer
engagement.”
The Women in Technology award reflects the achievements of women
who have demonstrated outstanding personal and professional growth
and who have significantly contributed to the technology industry.
Genefa was recognized for her leadership at Five9, and her
continued success in building a world-class marketing department
that is elevating brand recognition, attracting top talent, and
positioning the company for growth ahead. She is also a Board
Member for the Televerde Foundation, which delivers a robust
workforce development program for incarcerated females in three
U.S. prison facilities. The program focuses on personal wellness,
workplace readiness, employment strategies, financial literacy,
lifelong learning, and mentoring (referred to as the PATHS Program:
Prepare Achieve and Transform for Healthy Success). Through this
role Genefa shares her passion for CX alongside her passion for
helping the community and being an advocate for all types of
inclusion and diversity.
“As leaders, we have a responsibility to build a workplace
culture where all people feel valued, and to embrace diversity,
authenticity and trust, empower our employees, and support each
other within our communities,” Murphy said. “I am honored to be
recognized by Aragon Research, as they celebrate Women in
Technology and call attention to the importance of diversity,
equity and inclusion in the industry.”
Murphy and Five9 were formally presented with the awards on
December 8, at Aragon Transform, Aragon’s annual conference and
awards ceremony.
The identification of an Aragon Research award winner is not an
endorsement by Aragon Research of any vendor, product, or
service.
About Five9
Five9 is an industry-leading provider of cloud contact center
solutions, bringing the power of cloud innovation to more than
2,500 customers worldwide and facilitating billions of call minutes
annually. The Five9 Intelligent Cloud Contact Center provides
digital engagement, analytics, workflow automation, workforce
optimization, and practical AI to create more human customer
experiences, to engage and empower agents, and deliver tangible
business results. Designed to be reliable, secure, compliant, and
scalable, the Five9 platform helps contact centers increase
productivity, be agile, boost revenue, and create customer trust
and loyalty.
For more information, visit www.five9.com.
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Suzie Linville suzie.linville@five9.com 720.951.2717
Five9 (NASDAQ:FIVN)
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