Five9 Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
25 Janeiro 2023 - 11:00AM
Business Wire
Five9 is recognized for strengths in
omnichannel, no-code IVA development, and seamless handoff between
IVAs and live agents
Five9 Inc., a leading provider of the intelligent cloud contact
center, today announced that it has been named a Leader in the
Aragon Research Globe for Conversational AI in the Intelligent
Contact Center, 2023.
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Aragon Research Globe for Conversational
AI in the Intelligent Contact Center, 2023
Aragon Research analysts evaluated 14 providers that are
including conversational AI technology within their intelligent
contact center offerings, or providing solutions focused
exclusively for the ICC. Providers were ranked based on Strategy,
Performance and Reach, and Five9 earned top positioning on the
Strategy scale for strengths including its focus on Intelligent
Virtual Agents (IVAs), its no-code IVA development platform, full
support for digital and voice channels and agent assist, and the
ability to provide real-time information to help live agents handle
calls.
“Five9 has continued to make AI, automation, and analytics part
of its core product strategy and its march to be a global provider
is seeing success,” said Jim Lundy, Founder and CEO of Aragon
Research. “Five9’s focus on its IVA platform, market expansion into
Europe, and white glove implementation service are helping it
continue to win new customers and retain existing ones.”
This acknowledgment comes on the heels of Five9’s announcement
of a new European research and development hub in Porto, Portugal,
which will continue to accelerate investments in artificial
intelligence and cloud operations and further extend the company’s
expansion into Europe. Five9 also recently announced new product
capabilities, including rich media for self-service digital and
voice channels, multi-modal engagement capabilities, real-time
language translation, enhanced developer tools for Five9 IVA Studio
users, and integrated analytics to optimize interactions.
“Five9 is honored to be identified as a leader in providing
conversational AI for the contact center,” said Callan Schebella,
EVP, Product Management, Five9. “We believe this acknowledgement
reflects the success of our vision to deliver solutions that make
AI persistent throughout the customer and agent experience, along
with tools that make it easier for contact center teams to build,
deploy, train and derive insights from the AI and the data that
feeds it.”
For more information, read a reprint of selected content from
the Aragon Research Globe for Conversational AI in the ICC,
2023.
About Five9
Five9 is an industry-leading provider of cloud contact center
solutions, bringing the power of cloud innovation to more than
2,500 customers worldwide and facilitating billions of call minutes
annually. The Five9 Intelligent Cloud Contact Center provides
digital engagement, analytics, workflow automation, workforce
optimization, and practical AI to create more human customer
experiences, to engage and empower agents, and deliver tangible
business results. Designed to be reliable, secure, compliant, and
scalable, the Five9 platform helps contact centers increase
productivity, be agile, boost revenue, and create customer trust
and loyalty.
For more information, visit www.five9.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230125005183/en/
Allison Wilson allison.wilson@five9.com
Five9 (NASDAQ:FIVN)
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