WTG and Five9 Announce New Strategic Partnership to Drive Digitization and Customer Experience
10 Maio 2023 - 1:51PM
Business Wire
The partnership is helping enterprises move to
the cloud and bring fluid experiences to the customers.
Five9, (NASDAQ: FIVN) a leading provider of the Intelligent CX
Platform, and long-established WTG, a global technology solutions
provider, today announced their strategic partnership at the CX
Summit EMEA in Porto.
Both partners bring many years of expertise in different areas,
that complement each other perfectly. Together, the partners will
enhance their customers' cloud, digitization and customer
experience projects. By combining Five9's cloud-based contact
center and AI solutions with WTG's technology expertise and
consulting and integration services, customers will benefit from a
broad portfolio of innovative solutions and services. The joint
expertise of both partners helps their customers to optimize
individual business processes and increase their efficiency.
Communication and customer experience are increasingly becoming
a key factor for the success of a company. Once customers have had
a bad experience, they often decide against doing business with the
company in the future. This is where the two partners come into
play: WTG, as a full-service provider, brings more than 100 years
of experience in IT and communications, security systems, control
center technology, as well as software development to the
partnership. Five9 is a leading provider of cloud-based contact
center solutions for businesses of all sizes. Its intelligent CX
Platform offers a comprehensive suite of applications to improve
the customer experience, increase productivity and optimize
business processes.
A strong network
In the rapidly changing IT and communications industry, a
logical development is emerging. Businesses that have the needs of
their customers in mind do not develop all applications and
services internally but use synergies for joint projects. Strong
partner networks are therefore becoming increasingly important.
In Europe, Five9 embraces this approach and has established a
strong partner ecosystem. WTG brings a great deal of experience as
a digitization expert. All customers benefit from this.
"We are very pleased to be working with WTG and offering the
benefits of our solutions together. From our first contact with
WTG, we recognized the care with which WTG approaches the selection
process of new partners. Our collaboration helps customers to
effectively drive their digitalization and optimize their customer
experience,” comments Roland Lunck, Senior Director Channels DACH
at Five9.
High Goals Set
The collaboration has already started, and the companies are
planning many joint cloud, digitization and customer experience
projects before the end of the year.
“WTG is excited about the innovative Five9 Intelligent CX
Platform, with its flexibility and performance,” comments Dirk
Walla, CEO at WTG. “As experts in analysis, optimization and
implementation of customer specific UCC strategies, we are eager to
offer companies the best possible support in digitization and
process optimization to deliver outstanding customer experiences in
joint projects with Five9."
About WTG
More than 100 years of experience and 350 employees nationwide
in Germany, in Poland, Switzerland and the USA - that is WTG, one
of the leading providers of technological solutions that make
companies more successful and secure. As a full-service provider,
WTG delivers individual IT and communication solutions, innovative
security systems, pioneering control center technology, reliable
healthcare concepts and agile software services. As a driver of
digitalization, WTG accompanies its customers into the
technological future.
For more information: www.wtg.com | Twitter | LinkedIn | Xing |
Facebook | Instagram
About Five9
The Five9 Intelligent CX Platform provides a comprehensive suite
of solutions for orchestrating fluid customer experiences and
empowering agents. Our cloud-native, multi-tenant, scalable,
reliable and secure platform includes contact center; omni-channel
engagement; Workforce Engagement Management; extensibility through
more than 1,000 partners; and innovative, practical AI, automation
and journey analytics that are embedded as part of the platform.
Five9 brings the power of people, partners and technology to more
than 2,500 organizations worldwide. Through this combination, Five9
supports customer needs from Day 1 to forever and delivers on our
customer commitment: “We keep our CX promise, so you can keep
yours.”
For more information, visit www.five9.com.
Stay in touch with us: Twitter, LinkedIn, Facebook, Blog, Dare
to Reimagine podcast.
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version on businesswire.com: https://www.businesswire.com/news/home/20230510005795/en/
Suzie Linville Senior Corporate Communications Manager, Five9
suzie.linville@five9.com
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