ICT GROUP Offers Proprietary Loan Modification Solution: Accelerated Assist
18 Junho 2009 - 11:30AM
Business Wire
ICT GROUP, INC. (NASDAQ:ICTG), a leading global provider of
customer management and business process outsourcing solutions,
today announced the expansion and bundled offering of its
comprehensive suite of loan modification services into its new
Accelerated Assist program, designed to help banking, mortgage and
other lending companies efficiently manage the rapidly growing
volume of inquiries from interested borrowers.
The U.S. Treasury�s �Making Home Affordable� program has
resulted in an unprecedented surge in demand, with many lenders
turning to ICT GROUP and other outsourced providers to ensure
consistent, high-quality service, while at the same time reducing
costs and improving operating efficiency.
�ICT GROUP has long been recognized as a leader in the customer
care industry with exceptionally strong domain expertise in
financial services. Companies in this sector need a cost-effective,
customizable solution to help them meet unusually high demands,�
said Jack Egan, Executive Vice President of ICT GROUP�s Financial
Marketing Services division. �We have fully developed our
Accelerated Assist loan modification capabilities to provide a
scalable, cost-effective solution for effectively managing
increased borrower demand, while freeing in-house loan officers�
time to focus on eligible, qualified customers.�
Leveraging over 20 years of customer care experience within the
financial services area, combined with early stage collections,
automated alert notification (voice, SMS, e-mail) and BPO
processing capabilities, ICT GROUP provides a comprehensive,
end-to-end solution for lenders, offering the following loan
modification services:
- Pre-screening borrowers based on
lender criteria
- Answering routine inquiries and
explaining available options
- Packaging, sending and tracking
loan modification paperwork and disclosures
- Answering follow-up questions
and collecting missing documentation
- Document receipt, scanning and
archiving
- Transferring files to in-house
loan officers
ICT GROUP also offers complementary services such as automated
payment reminder alerts and back-office data reporting/processing,
helping lenders to better support their customers in this difficult
economic environment.
Strong financial services expertise, PCI security compliance
certification, ISO-9001:2000 certified best practices, 40+
operations centers and over 18,000 representatives worldwide,
strongly position ICT GROUP to meet the changing requirements of
financial institutions, quickly and cost-effectively.
For additional information about ICT GROUP�s loan modification
solutions or any of the Company�s other customer management and
business processing outsourced solutions, call 800-201-1085 or
visit www.ictgroup.com today.
About ICT GROUP:
ICT GROUP, headquartered in Newtown, Pa., is a leading global
provider of customer management and business process outsourcing
solutions. The Company provides a comprehensive mix of customer
care/retention, up-selling/cross-selling, technical support and
database marketing as well as e-mail management, data entry,
collections, claims processing and document management services,
using its global network of onshore, near-shore and offshore
operations. ICT GROUP also provides interactive voice response
(IVR) and advanced speech recognition solutions as well as hosted
Customer Relationship Management (CRM) technologies, available for
use by clients at their own in-house facility or on a co-sourced
basis in conjunction with the Company�s fully integrated contact
center operations. To learn more about ICT GROUP, visit the
Company�s website at www.ictgroup.com.
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