WalkMe (NASDAQ: WKME), a leading provider of digital adoption
solutions for effectively navigating technology change, revealed
the results of its AI at work pulse survey. The June survey of over
one thousand Americans found that 91% failed to effectively use AI
at work on the first try. The survey uncovers clues into the
challenges companies face when attempting AI transformation at
scale.
On the one hand, more than half of respondents (54%) say they
use AI tools at work, (51%) have managers that encourage AI usage,
and 51% get feedback that their work product has improved. On the
other hand, few respondents consider themselves AI experts, even
fewer report having received extensive training on AI, and for most
respondents, it took four or five tries before they felt they were
able to make their work easier or better using AI.
“With most employees using AI at work, we wanted to understand
their needs as we launched WalkMeX, the premier contextual copilot
that aims to democratize AI for all individuals regardless of their
comfort level with technology,” said Dan Adika, CEO &
Co-founder WalkMe. “What we discovered is that, while many
Americans are using AI, they don’t feel like they’re experts, and
the vast majority believe their work product would be better if
they had help along the way.”
AI usage at work is rampant, and employees consider it important
to their future:
- 41% say they use AI tools daily.
- 84% think AI is becoming more important to advance one’s
career.
- 80% reported feeling either confident (49%) or very confident
(33%) using AI at work.
But respondents report needing helping to truly reap the
benefits of AI:
- Only 15% of workers believe they are AI experts.
- Only 7% say they had received extensive training on AI.
- Only 9% reported getting the results they needed out of AI on
their first try.
Importantly, a strong majority of respondents (86%) reveal they
would be more likely to use AI if the tools proactively guided them
in the flow of work.
About the surveyThe survey was
commissioned by WalkMe and orchestrated by Propeller Insights.
Propeller Insights is a full-service market research firm based in
Los Angeles. Using quantitative and qualitative methodologies to
measure and analyze marketplace and consumer opinions, they work
extensively across industries such as technology, travel, brand
intelligence, entertainment/media, retail, and consumer packaged
goods. Propeller conducted its national online survey for WalkMe of
1,013 U.S. adults from June 5, 2024 to June 7, 2024. Survey
responses were nationally representative of the U.S. population for
age, gender, region, and ethnicity. The maximum margin of sampling
error was +/- 3 percentage points with a 95% level of
confidence.
About WalkMeWalkMe (WKME) pioneered the world’s
leading Digital Adoption Platform, enabling organizations to
navigate the change brought on by technology. Leveraging over a
decade of experience, WalkMe’s platform integrates generative AI to
deliver proactive, accessible, and actionable insights. Our
context-aware solutions guide users through any workflow,
identifying and resolving digital friction to ensure seamless
execution of critical processes across all departments. Trusted by
global leaders like IBM, Nestlé, ThermoFisher Scientific, and the
U.S. Department of Defense, WalkMe empowers organizations to
maximize software ROI and drive people-centric digital
transformation. For more information, please visit our website at:
www.walkme.com
Special Note Regarding Forward-Looking
Statements:This press release contains forward-looking
statements within the meaning of the Private Securities Litigation
Reform Act of 1995. We intend such forward-looking statements to be
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as amended and Section 21E of the Securities Exchange Act of 1934,
as amended. All statements contained in this press release other
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“continue,” “anticipate,” “intend,” “expect,” “could,” “would,”
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respect to future events and are not a guarantee of future
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information contained in the forward-looking statements as a result
of a number of factors, including, without limitation, the
following: our ability to manage our growth effectively, sustain
our historical growth rate in the future or achieve or maintain
profitability; the impact of the COVID-19 pandemic or adverse
macro-economic changes on our business, financial condition and
results of operations; the growth and expansion of the markets for
our offerings and our ability to adapt and respond effectively to
evolving market conditions; our estimates of, and future
expectations regarding, our market opportunity; our ability to keep
pace with technological and competitive developments and develop or
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our existing offerings; our ability to maintain the
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increased competition in our target markets and our ability to
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future legislation and governmental regulations to which we are
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resulting from examination of our income or other tax returns;
risks related to political, economic and security conditions in
Israel; the effects of unfavorable conditions in our industry or
the global economy or reductions in information technology
spending; factors that may affect the future trading prices of our
ordinary shares; and other risk factors set forth in the section
titled “Risk Factors” in our Annual Report on form 20-F filed with
the Securities and Exchange Commission on March 18, 2024, and other
documents filed with or furnished to the SEC. These statements
reflect management’s current expectations regarding future events
and operating performance and speak only as of the date of this
press release. You should not put undue reliance on any
forward-looking statements. Although we believe that the
expectations reflected in the forward-looking statements are
reasonable, we cannot guarantee that future results, levels of
activity, performance and events and circumstances reflected in the
forward-looking statements will be achieved or will occur. Except
as required by applicable law, we undertake no obligation to update
or revise publicly any forward-looking statements, whether as a
result of new information, future events or otherwise, after the
date on which the statements are made or to reflect the occurrence
of unanticipated events.
Media Contact:Melanie Paschpress@walkme.com
Investor Contact: John
Streppainvestors@walkme.com
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