ServiceNow announces an expansion of the strategic relationship with Equinix to streamline operations of digital infrastructure
08 Maio 2024 - 1:32PM
Business Wire
New capabilities with Equinix are expected to
give end-to-end visibility and intelligent insights across the
entire landscape of infrastructure elements through ServiceNow’s AI
platform for digital business
Knowledge 2024 – Today, at ServiceNow’s annual customer and
partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI
platform for business transformation, announced an expansion of the
strategic relationship with Equinix, the world’s digital
infrastructure company ®, to streamline operations of digital
infrastructure. The proposed new offerings ServiceNow and Equinix
plan to develop are intended to give end-to-end visibility and
intelligent insights across the entire enterprise IT stack,
including data center infrastructure through ServiceNow’s AI-first
platform.
Organizations are contending with increased costs, resource
constraints, and poor visibility across an increasingly complex
hybrid infrastructure spanning public and private clouds,
geographically diverse locations, and multiple application
environments. Combining Equinix’s best-in-class International
Business Exchange™ (IBX®) data center services with ServiceNow
generative AI-enabled technology workflows, IT teams will have a
complete and comprehensive view of data center, digital
infrastructure, and applications. On a single platform, users can
remotely monitor operations in real-time, quickly address
incidents, deploy technical support, and manage capacity planning
globally.
“In an AI-first world, organizations will be fueled by data,”
said Chris Bedi, chief digital information officer at ServiceNow.
“With faster adoption of AI and digital services, resilient data
infrastructure is critical for enterprises to succeed. Now, users
have the visibility they need to manage their data ecosystem and
gain valuable insights into operations and planning, all
supercharged by GenAI to help resolve incidents quicker.”
“In the rapidly evolving digital landscape users are looking for
data solutions that are predictable, flexible, holistic, and
compliant,” said Jon Lin, executive vice president and general
manager, Data Center Services at Equinix. “The synergies of
ServiceNow’s generative AI-enabled technology workflows and Equinix
IBX data center’s cohesive hybrid and multicloud environments will
give users a complete picture of their data center footprint,
workload management, and performance on one application. Users will
be able to easily identify and deploy technical support to
optimally manage their infrastructure.”
Through Service Bridge, ServiceNow and Equinix will work to
integrate ServiceNow Technology Provider Service Management (TPSM),
Order Management (OM) and IT Operations Management (ITOM) solutions
with Equinix Customer Portal and Equinix Data Center Services
workflows. Users will also have the option to layer Now Assist,
ServiceNow’s generative AI capabilities, on top of TPSM and ITOM
solutions to summarize incident information for IT service teams,
allowing them to propose quicker resolutions and investigate alerts
more effectively.
The ServiceNow - Equinix offerings are expected to be available
to customers in early 2025.
Use of Forward-Looking Statements
This press release contains “forward-looking statements” about
the expectations, beliefs, plans, and intentions relating to
ServiceNow’s expanded strategic relationship with Equinix to
streamline operations of digital infrastructure. Such statements
include statements regarding future product capabilities and
offerings and expected benefits to ServiceNow. Forward-looking
statements are subject to known and unknown risks and uncertainties
and are based on potentially inaccurate assumptions that could
cause actual results to differ materially from those expected or
implied by the forward-looking statements. If any such risks or
uncertainties materialize or if any of the assumptions prove
incorrect, ServiceNow’s results could differ materially from the
results expressed or implied by the forward-looking statements
made. ServiceNow undertakes no obligation, and does not intend, to
update the forward-looking statements. Factors that may cause
actual results to differ materially from those in any
forward-looking statements include: (i) delays and unexpected
difficulties and expenses in executing the product capabilities and
offerings, (ii) changes in the regulatory landscape related to AI
and (iii) uncertainty as to whether sales will justify the
investments in the product capabilities and offerings. Further
information on factors that could affect ServiceNow’s financial and
other results is included in the filings ServiceNow makes with the
Securities and Exchange Commission from time to time.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and other countries. Other company and product names and
logos may be trademarks of their respective owners.
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ServiceNow Media Relations: Lindsay Capurro 503-551-2655
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