CorvisaCloud Invests in Cloud Workflow Company ManyWho
26 Junho 2014 - 10:00AM
Marketwired
CorvisaCloud Invests in Cloud Workflow Company ManyWho
Integrates ManyWho's Powerful Workflow Technology in the
CorvisaOne Contact Center Platform to Deliver Dynamic Call
Scripting
MILWAUKEE, WI--(Marketwired - Jun 26, 2014) - Cloud-based
communications provider, CorvisaCloud, LLC., today announced that
it is investing in ManyWho, a San-Francisco-based cloud workflow
company that helps businesses build powerful enterprise
applications on multiple platforms. CorvisaCloud will also embed
ManyWho's workflow technology into its CorvisaOne™ contact center
software products and platform, giving organizations an easy-to-use
yet sophisticated communications tool that enhances and
standardizes customer experiences across the board. Salesforce.com
is also an investor in ManyWho.
CorvisaCloud's investment in ManyWho comes on the heels of $30
million in funding from Novation Companies, Inc. (OTCQB: NOVC). The
funding is earmarked for expanding CorvisaCloud's sales, marketing
and operational development efforts. The partnership with ManyWho
will allow CorvisaCloud to invest in an innovative technology that
complements its platform offering.
"We were looking at other investors but felt CorvisaCloud's
leadership, culture and vision were a great match," said Steve
Wood, co-founder and CEO of ManyWho. "We're excited to be
partnering with CorvisaCloud not only in the investment capacity
but also as an integrated partner."
The integration of ManyWho's workflow technology will allow
CorvisaCloud to provide dynamic call scripting to its customers to
increase flexibility, efficiency and better meet customers'
needs. The technology will offer call center agents a more
visual and automated approach to engaging with customers, helping
organizations to deliver information quickly and efficiently while
creating a more personal experience for each customer.
"After looking at similar products, we believe ManyWho's
technology is the best in the market in terms of sophistication and
ease of use and we see strong growth potential," said CorvisaCloud
President Matt Lautz. "We feel their product and vision will
further extend the customization capabilities offered by our open
platform and also help us to more effectively deliver on specific
call scripting features that our customers want."
The ManyWho technology will be embedded directly in the
CorvisaOne contact center product suite and development platform
and can be used to seamlessly create dynamic call scripts that can
be shared across the organization to standardize service
techniques. Once built, call center agents will be automatically
prompted with questions and workflow models in real time to deliver
the appropriate information to customers and achieve maximum
productivity.
ManyWho makes it easy for organizations to build workflow
applications using drag and drop flow diagrams. The platform
enables the use of these workflow applications across mobile,
tablet, web, portal and desktop devices. The result is that
customers of the ManyWho platform can focus on automating their
workflows without worrying about the underlying systems
architecture needed to support them.
About CorvisaCloud CorvisaCloud brings customer success to the
heart of every business interaction through our cloud-based
communications software platform and consulting services. We help
businesses work smarter, save money, and make customers
happier...and with our passion for service, we make getting there
an enjoyable experience.
Media Contact: Nicole Plati for CorvisaCloud Email Contact
415/963-4174 ext. 39
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