Five9 Launches Five9 TRUST TM Site - Providing Transparency, Including Availability Metrics
29 Outubro 2015 - 6:38PM
Business Wire
Delivers 99.993% Average Monthly Systems
Availability
Five9, Inc. (NASDAQ:FIVN) a leading provider of cloud software
for the enterprise contact center market, has launched the
company’s Five9 TRUSTTM Site, which includes the availability
figure of 99.993% for the last 12 months.
Large enterprises are continuing to move their contact center
infrastructure to the cloud. Five9 provides customers of all sizes
with contact center software with best-in-class reliability,
scalability, compliance and security. To support this, the company
launched the Five9 TRUST TM site, which shows the real-time
availability of the Five9 platform and includes methods and
practices that demonstrate which steps the company has taken to
ensure the security of customer data.
“We deliver a trusted solution to some of the largest and most
sophisticated enterprise companies and the Five9 TRUSTTM site plays
a key role in enabling us to deliver transparency to our customers,
prospects and the industry. We continue to be proud of the
reliability we are delivering,” said Mike Burkland, President and
CEO, Five9.
“The interest in cloud-based contact center infrastructure
solutions is growing as system reliability and performance
improve,” said Donna Fluss, President of DMG Consulting LLC.
“Companies of all sizes in most verticals will consider moving
contact center capabilities to the cloud when the cloud-based
systems are at least as dependable as their current premise-based
solutions. Trust sites that give real-time visibility into the
performance of cloud-based solutions provide a level of
transparency that builds confidence.”
Key components of the Five9
TRUST TM Site include:
System Availability
- Five9 publishes the average monthly
system availability number for the last 12 months.
Security & Privacy:
- The Five9 Network Operations Center
(NOC) serves as the real-time monitoring and operations hub for the
Five9 infrastructure and applications, running in the Five9 global
data centers. It continuously assesses and monitors cyber-security
risks to the Five9 operating environment.
- Five9 has designed and implemented
administrative, physical and technical safeguards in accordance
with a number of data protection laws, regulations and standards.
For example:
- The Health Insurance Portability and
Accountability Act (HIPAA)
- Payment Card Industry Data Security
Standard (PCI DSS)
- The UK Data Protection Act 1998
- The EU data protection directive
- The Five9 Cloud Security Office is
responsible for securing the Five9 infrastructure, applications,
and operations against security breaches and unforeseen events—even
natural disasters. Five9 is a proud member of the Cloud Security
Alliance (CSA).
- As a Level 2 Service Provider, Five9
engages an independent PCI Approved Scanning Vendor (ASV) to
perform quarterly vulnerability scans and annual penetration
testing.
- Five9 complies with Federal
Communications Commission (FCC) regulations for protecting the
confidentiality of CPNI data including telephone numbers, times,
dates, and duration of calls, as well as the types of services and
products provided.
- Five9 provides ongoing information
security and privacy training to all Five9 workforce members to
ensure a common understanding of applicable data protection laws
and regulations, as well as how to detect and report potential
security issues to Five9 executive management.
Network:
- The Five9 Network Operations Center
(NOC) uses a 24-hour “follow the sun” strategy to continually
monitor the volume and distribution of millions of interactions
traveling through the Five9 cloud. As a result, potential service
events are often mitigated before they occur, and unexpected events
can be quickly resolved.
- Five9 deploys a carrier grade,
high-availability telephony infrastructure and voice network of
connected carriers.
- The Five9 IP network infrastructure
consists of redundant switches, routers, and firewalls, as well as
intrusion detection and prevention systems.
To learn more please visit: trust.five9.com
Five9 Virtual Contact Center
In today’s hyper connected, customer experience-driven world,
organizations need robust contact center technologies and solutions
to improve service and increase sales across a variety of business
and industry applications. Five9 delivers best-in-class solutions
designed to create more successful customer interactions while
increasing contact center productivity.
The Five9 Virtual Contact Center (VCC) is an end-to-end solution
for enterprise contact centers. VCC provides agents the tools and
information they need to excel by offering an intuitive interface
that links customer context from different channels and pushes
dynamic guidance to agents. Using this technology, contact centers
can improve agent productivity, while driving up customer
satisfaction and loyalty.
Five9 VCC features include:
- Automated Call Distributor (ACD) with
skills based routing, voice self-service (IVR), outbound dialers,
and Computer Telephony Integration (CTI)
- The Five9 multi-channel solution
includes phone, web, chat, email, mobile, and social channels
- Five9 Connect is a unique intelligent
technology layer that includes advanced Natural Language Processing
(NLP), business rules, routing engine, and agent assistance
tools
- Sophisticated management
applications such as: supervisor applications to monitor and coach
agents, real-time and historical reporting, recording, quality
management, and workforce management
- Pre-packaged CRM integrations with
Salesforce, Oracle, Microsoft, NetSuite, and Zendesk as well as
custom integrations through our robust APIs
- Built on a trusted platform that is
reliable, secure, compliant and scalable
About Five9
Five9 is a leading provider of cloud software for the contact
center market, bringing the power of the cloud to thousands of
customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with reliable, secure, compliant, and scalable cloud
contact center software designed to create exceptional customer
experiences, increase agent productivity and deliver tangible
business results. For more information
visit www.five9.com.
Talk with us @Five9, LinkedIn, Facebook, Blog.
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version on businesswire.com: http://www.businesswire.com/news/home/20151029006737/en/
Five9Katie Bromley, 925-364-9139Katie.Bromley@five9.comorSHIFT
Communications (for Five9 press inquiries)Katie Halloran,
415-591-8459Five9PR@shiftcomm.com
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